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Hotel Waterfall

3.0 star property
Hotel with 2 restaurants, near Gurney Plaza

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Waterfall

Family Superior | Minibar, in-room safe, desk, free WiFi
Interior
Exterior
Exterior
Terrace/patio

Reviews

6.6 out of 10

Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Laundry facilities
  • Free parking
  • Air conditioning
  • Non-smoking
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Room service
  • 2 coffee shops/cafes
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front-desk safe
  • Vending machine
  • Laundry service
  • Self-serve laundry
  • Free newspapers in the lobby
Feel at home
  • Television
  • Daily housekeeping
  • Laundry facilities
  • Elevator
  • Minibar
  • Bathrobes

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Twin Room

Standard Twin Room | Minibar, in-room safe, desk, free WiFi

Standard Twin Room

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Minibar, in-room safe, desk, free WiFi

Deluxe Room

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed, No Windows

Deluxe Double Room, 1 Double Bed, No Windows | Minibar, in-room safe, desk, free WiFi

Deluxe Double Room, 1 Double Bed, No Windows

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, 2 Twin Beds

Deluxe Twin Room, 2 Twin Beds | Minibar, in-room safe, desk, free WiFi

Deluxe Twin Room, 2 Twin Beds

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, free WiFi

Superior Room, 1 King Bed

Highlights

Air conditioning
TV
Hydromassage showerhead
Bathrobes
Bidet
Electric kettle
Minibar
Free bottled water
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room, 2 Queen Beds, No Windows

Family Room, 2 Queen Beds, No Windows | Minibar, in-room safe, desk, free WiFi

Family Room, 2 Queen Beds, No Windows

Highlights

Air conditioning
TV
Hydromassage showerhead
Bathrobes
Bidet
Electric kettle
Minibar
Free bottled water
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Superior

Family Superior | Minibar, in-room safe, desk, free WiFi

Family Superior

Highlights

Air conditioning
TV
Hydromassage showerhead
Bidet
Bathrobes
Private bathroom
Electric kettle
Minibar
  • Sleeps 5
  • 2 Queen Beds

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About the neighborhood

Map
160 Jalan Utama, George Town, Penang, 10450

What's nearby

  • Arulmigu Balathandayuthapani Temple - 12 min walk
  • Gurney Drive - 2 min drive
  • Gurney Plaza - 2 min drive
  • KOMTAR - 5 min drive
  • Penang Hill - 8 min drive

Getting around

  • Penang Intl. Airport (PEN) - 29 min drive
  • Penang Sentral - 32 min drive
  • Tasek Gelugor Station - 37 min drive

Restaurants

  • ‪Goodall Cafe - ‬6 min walk
  • ‪OO White Coffee - ‬1 min walk
  • ‪金园茶餐室 Kedai Kopi Dan Makanan Taman Emas - ‬9 min walk
  • ‪湾岛头叻沙 Assam Laksa - ‬9 min walk
  • ‪Samurai Teppanyaki - ‬7 min walk

About this property

Hotel Waterfall

When you stay at Hotel Waterfall, you'll be just a 5-minute drive from Gurney Drive and Gurney Plaza. You can relax with a drink at the bar/lounge, and the 2 restaurants are nice spots to grab a bite to eat. Also, KOMTAR and Penang Hill are within a short drive.

Languages

Chinese (Mandarin), English, Malay

At a glance

Hotel size

  • 48 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: 2 PM; Check-in end time: midnight
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 2 restaurants
  • 2 coffee shops
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby

Facilities

  • Safe-deposit box at front desk

Accessibility

  • Elevator

Room amenities

Be entertained

  • Television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Minibar
  • Electric kettle
  • Bathrobes

Sleep well

  • Bed sheets provided

Freshen up

  • Free toiletries
  • Hair dryer (on request)
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe

Fees & policies

Refundable deposits

  • Deposit: MYR 50.00 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

Children & extra beds

  • Rollaway beds are available for MYR 37.1 per night

Policies

Guests can rest easy knowing there's a fire extinguisher, a security system and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Waterfall
Hotel Waterfall Penang
Waterfall Hotel
Waterfall Penang
Hotel Waterfall George Town
Waterfall George Town
Hotel Waterfall Hotel
Hotel Waterfall George Town
Hotel Waterfall Hotel George Town

Frequently asked questions

Does Hotel Waterfall offer free cancellation for a full refund?
Yes, Hotel Waterfall does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Waterfall?
Sorry, pets aren't allowed.
Is parking offered on site at Hotel Waterfall?
Yes, there's free self parking.
What are the check-in and check-out times at Hotel Waterfall?
Check-in start time: 2 PM; Check-in end time: midnight. Check-out time is noon.
Are there restaurants at or near Hotel Waterfall?
Yes, there are 2 onsite restaurants.
What's the area around Hotel Waterfall like?
Hotel Waterfall is a short 12-minute walk from Arulmigu Balathandayuthapani Temple and 14 minutes' walk from Penang Adventist Hospital.

Hotel Waterfall Reviews

Reviews

6.6

Good

6.6/10

Cleanliness

6.8/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Poor

Kris, 3-night trip
Verified Expedia guest review

8/10 Very Good

Lim Geok, 4-night trip
Verified Expedia guest review

10/10 Exceptional

SANTHANA, 2-night trip
Verified Expedia guest review

10/10 Exceptional

jack, 1-night trip
Verified Expedia guest review

6/10 Good

hotel was ok, but i checked in at night (the staff not really friendly) but it's fine i guess because i booked on 31 dec, i know how it feels to work in new year's eve (maybe not in the mood to work :) ) but the thing that make me difficult = it was no towel (not sure it's since beginning or it just started due to covid-19 pandemic)
1-night family trip
Verified Expedia guest review

10/10 Exceptional

I am usng a wheelchair and my room was OKU-friendly. My special thanks for staff - Mr. James, very helpful.
Noor Haidah, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

2/10 Poor

Construction which was ongoing was big minus, there were insects in the bathroom. Wifi was so-so
Letchumanan, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

8/10 Very Good

Very good value for money. Friendly and efficient staff.
David, 1-night trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Expedia guest review

4/10 Fair

3-night trip
Verified Expedia guest review

6/10 Good

Ken, 5-night trip
Verified Hotels.com guest review

8/10 Very Good

Near by temple
SASHIKUMAR, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

6/10 Good

Hotel in town
It’s a nice ‘no frills’ hotel It would be better if they provide a few sachets of tea or coffee in the rooms
1-night trip
Verified Expedia guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

4/10 Fair


1-night business trip
Verified Hotels.com guest review

2/10 Poor

We were given 3 very rundown family rooms with air-con not working, door cannot open easily which need male adult to pull inwards. One of the room with reflecting sound by door never close properly according to the hotel staffs. The corridors of the hotel rooms are so humid that can be suffocated. The staffs mentioned that we have booked the old wing which internet posting did not mentioned old wing or new wing of this hotel. Reception staffs are rude and no patience. The manager, Mr Ow tried his best to settle us with New Wing but need to top up even though we are offered to downgrade to one standard and deluxe room with additional mattress not extra bed. The reception refused to give us a bill stated what are the top up in details. They just issued a standard payment voucher stated upgrading rooms. This is cheating. This hotel cannot rate at 3 stars. No amenities around the hotel.
angeline , 2-night trip
Verified Expedia guest review

8/10 Very Good

1-night trip
Verified Hotels.com guest review

8/10 Very Good

I was not inform regarding the closing of restaurant. I was hoping they inform me before my check in. Thank you.
Harifah, 4-night family trip
Verified Hotels.com guest review

8/10 Very Good

Good Value, I would stay again
Front desk staff helpful and speak English well. Room was large and bright. Cleaning staff very good. TV reception not good. There is an excellent cafe around the corner called DoubleShot. Can walk from hotel to the Botanic Gardens in around 12 minutes. Can also walk to shopping centres on Gurney Drive in around 18 minutes. Overall, I would stay in this hotel again. Good value for standard room
John Winn, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, walk distance 20 min to Botanic Garden
TEH, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Carpark Issue
Just a little inconvenience for carpark issue, the rest was fine.
Wooi Keong, 2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Nice to stay because for old people they can go to temple it's near.
letchumy, 1-night business trip
Verified Hotels.com guest review