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Express Inn - Cebu Hotel

3.0 star property
Hotel with restaurant, near SM City Cebu

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Express Inn - Cebu Hotel

Soundproofing, free WiFi, bed sheets
Reception
Lobby
Superior Double Room | Soundproofing, free WiFi, bed sheets
Exterior

Reviews

6.0 out of 10

Good

Popular amenities

  • Non-smoking
    Non-smoking
  • Free parking
    Free parking
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant
Main amenities
  • Daily housekeeping
  • Restaurant
  • Room service
  • 24-hour front desk
  • Air conditioning
  • Front-desk safe
  • ATM/banking services
  • Luggage storage
Feel at home
  • Private bathroom
  • Television
  • Daily housekeeping
  • Elevator
  • Free self parking
  • Soundproofed rooms
The price is ￥4,516
￥5,058 total
includes taxes & fees
Nov 23 - Nov 24

Room options

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Showing 2 of 2 rooms

View all photos for Superior Double Room

Superior Double Room | Soundproofing, free WiFi, bed sheets

Superior Double Room

Highlights

Soundproofed
Air conditioning
LCD TV
Rainfall showerhead
Private bathroom
Cable channels
Daily housekeeping
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

Superior Twin Room | Soundproofing, free WiFi, bed sheets

Superior Twin Room

Highlights

Soundproofed
Air conditioning
LCD TV
Rainfall showerhead
Private bathroom
Cable channels
Desk
Daily housekeeping
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

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Reception
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Free WiFi
Air conditioning
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8.4 out of 10, Very Good, (48)
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About the neighborhood

Map
M.J. Cuenco Avenue, Mabolo, Cebu, Cebu, 6000

What's nearby

  • SM City Cebu - 4 min walk - 0.4 km
  • Ayala Center - 19 min walk - 1.6 km
  • Cebu Business Park - 2 min drive - 1.8 km
  • Waterfront Cebu City Casino - 3 min drive - 2.1 km
  • Magellan's Cross - 5 min drive - 3.7 km

Getting around

  • Mactan - Cebu Intl. Airport (CEB) - 26 min drive

Restaurants

  • ‪Jollibee - ‬7 min walk
  • ‪KFC - ‬7 min walk
  • ‪Luy's Classic Tea House - ‬7 min walk
  • ‪Zubuchon - ‬7 min walk
  • ‪Joven’s Grill - ‬5 min walk

About this property

Express Inn - Cebu Hotel

At Express Inn - Cebu Hotel, you'll be just a 5-minute drive from SM City Cebu and Ayala Center. Guests can indulge in massages, and Sammys Cafe serves breakfast, lunch, and dinner. Also, Waterfront Cebu City Casino and Colon Street are just a 5-minute drive away.

Languages

English, Filipino

At a glance

Hotel size

  • 84 rooms
  • Arranged over 8 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: anytime
  • Minimum check-in age: 18
  • Check-out time is 12:30 PM

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Restaurant
  • Room service (limited hours)

Services

  • 24-hour front desk
  • Luggage storage

Facilities

  • Built in 2011
  • ATM/banking
  • Safe-deposit box at front desk

Accessibility

  • Elevator

Room amenities

Be entertained

  • 24-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Towels
  • Toothbrush and toothpaste

Stay connected

  • Free newspapers
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping

Special features

Dining

Sammys Cafe - This café serves breakfast, lunch, and dinner.

Fees & policies

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property accepts credit cards and cash.

Also known as

Express Cebu
Express Inn Cebu
Express Inn Cebu Hotel
Express Inn Hotel
Express Inn - Cebu Hotel Cebu
Express Inn - Cebu Hotel Hotel
Express Inn - Cebu Hotel Hotel Cebu

Frequently asked questions

Does Express Inn - Cebu Hotel offer free cancellation for a full refund?
Yes, Express Inn - Cebu Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Express Inn - Cebu Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Express Inn - Cebu Hotel?
Yes, there's free self parking.
What are the check-in and check-out times at Express Inn - Cebu Hotel?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is 12:30 PM.
Is there an onsite casino at Express Inn - Cebu Hotel?
No, this hotel doesn't have a casino, but Waterfront Cebu City Casino (3-min drive) is nearby.
Are there restaurants at or near Express Inn - Cebu Hotel?
Yes, there's an onsite restaurant, Sammys Cafe.
What's the area around Express Inn - Cebu Hotel like?
Express Inn - Cebu Hotel is in Mabolo, a short 4-minute walk from SM City Cebu and 19 minutes' walk from Ayala Center.

Express Inn - Cebu Hotel Reviews

Reviews

6.0

Good

6.4/10

Cleanliness

6.6/10

Staff & service

3.0/10

Amenities

6.0/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

2/10 Poor

toilet cover seat was gone. its hard to get a taxi. no security in the lobby. shower look like they never clean up.
Roselyn, 1-night trip
Verified Expedia guest review

2/10 Poor

This property is so far from the photos and amenities described. DO NOT BOOK. The walls and plaster are peeling the bathrooms mild and mildew. Only one bed was made and the second was vinyl. AC was noisy and outside the window was a vent which started at 6am like a freight train. The area is less than desirable.
2-night romance trip
Verified Expedia guest review

8/10 Very Good

Robuen, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I booked the room for my brother but since I’m not so good with online stuff. I didn’t get to put his name in the booking. I called Expedia customer service to ask for help but was told that it’s the hotel that could not help me. So I just paid something that I didn’t get to avail. So disappointed for both Expedia and the Express Inn Cebu
Sherry Ann, 1-night trip
Verified Expedia guest review

4/10 Fair

hotel's only strong point: hot shower
1. i can deal with poor/so-so facilities. even if the hotel does not look good, even if you have very very old/overused towels, even if the toilet bowl is a bit dirty and the shower head, a bit rusty, all good with me. 2. i just wish the hotel staff were a little bit more considerate during checkin. i already showed you my payment receipt. you still wouldn't let me checkin just because it's not reflected in your system. you didn't even offer to help sort the problem out. 3. i hope you don't enter the guests room before they checkout. your excuse/reason for doing so is unacceptable. it also caused inconvenience on my part because i had to wait until you find the person who has the key to my room.
ian francis, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

maryjoy, 2-night trip
Verified Expedia guest review

2/10 Poor

It was terrible. Dirty, dusty, toilet flush is broken, many cockroach. Towel 3-4 days used before they change it.
Aileen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Very good
Nice
HERMINIA VERA ALITA, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Cold shower
The room was decent. The bed was a common uratex 6" foam mattress. It wasn't good for my back but I survived. The price was fair. The shower was unfortunately cold.
Randy, 1-night trip
Verified Hotels.com guest review

2/10 Poor

I did not like being changed twice for my one day stay at the hotel. Despite my best efforts to explain and attempt to explore options, I was being required to pay again. If you two (Expedia &hotel) would communicate, I would not be mistreated. It became so miserable that I booked a different hotel, using a different agent, for my remaining 25 days in the Philippines. And to Expedia, according to Google maps, I traveled 2.9 times around the world. I stayed in hotels, and traveled 352 days. You will see me do it again this year. But not a penny through Expedia. Four different years in my dozen years of travel, I used you, same bad results.
Dirk, 1-night trip
Verified Expedia guest review

2/10 Poor

Staff was rude upon check-in and refused to help my pregnant wife with her luggage. 1st room she was given wasn’t cleaned, 2nd room she was infested with roaches. checked out and went to another hotel.
1-night business trip
Verified Expedia guest review

2/10 Poor

1-night trip
Verified Expedia guest review

2/10 Poor

I was elated to check out of The Roach Motel from Hell plus plus. During my check in experience.I was told per the male night counter boy to have a seat while they waited on guest checking in after me. I asked the counter boy. What am i waiting over 20 minutes for? He gave my reservation to Ms. Kim the Manager. She started to rush on my reservation because she was ashamed of me waiting so long. I then checked into my room #403. I was greeted by 2 roaches and black/white bath towels and bath mat. I called the front desk and i explained my finding to Ms.Kim. She told me that they cant do anything about the roaches. I asked Ms.Kim ( do you expect me to kill all your roaches all night). She said yes you can kill roaches all night. I excuse, you need to bring roach spray here and clean towels. I hung up the phone. Later the phone rang, it was guy whom said he would come to check the room. The guy arrived and i showed him area in the bathroom where the roaches were. The Amored Roache i killed came back to life and walked away. He sprayed the bathroom. Also he left another dirty black/white dirty towel. This is Poor /Disgrace structure of a Roach Venue. Also smoke detector is missing battery and face cover.
1-night family trip
Verified Expedia guest review

4/10 Fair

No hot shower and traffic noise is terrible. The location is good, food was alright.
2-night trip
Verified Expedia guest review

4/10 Fair

I was so disappointed. It has no hot and cold bath
LYDIA MILA, 2-night trip with friends
Verified Hotels.com guest review

2/10 Poor

No Air-conditioning, management unsympathetic
As promised on their hotel.com site, the facility had Air-conditioner (AC), because sleeping the Philippines without AC is not very comfortable. The AC in the room did not work. Called to complaint, and was visited by house keeping to check the AC. As suspected the staff declared the AC non-functional. Requested for a room transfer, nothing was available, for a fan, no fan in the hotel. At this point, leaving the hotel in the middle of the night was not an option. The first night was hell on earth, with the Philippine heat turning the room into an oven. The overnight staff was apologetic and I would not dare blame the front end for this debacle. The morning after I called for compensation, at minimum the first of three nights, to be comp. In the beginning of the conversation, Admin manager Ruby's tactic was, blame the guest, making sure I was aware that all their AC was checked and fully functional. I was trying to interpret what she meant, was it that I broke the AC or the malfunction never happened. Ruby and the person she had a conversation with while I was on the phone, possibly feeding her answers, were not sympathetic to how that room felt overnight. For a hotel chain that is aspiring to expand into the touristy area, they have a long way to go. I blame all this on the inept regional manager Ray, for not training and empowering his staff to service their customers properly. Sorry Ray I did not have the opportunity to chat with you, as Ruby made sure of that.
3-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night business trip
Verified Hotels.com guest review

8/10 Very Good

Marian, 1-night romance trip
Verified Hotels.com guest review

2/10 Poor

Cockroach in the Room
We made a reservation more than a week prior to arrival, and we checked in late, after 10pm, which should be enough time for the hotel to ensure that our reservation, and room are all in-order. When we arrived, they looked for our reservation, and have to check a few times if payment had been made. When we got to our room, found a few cockroaches. We went down to reception and asked for another room. The staff were hesitant, I have to show them a photo of the cockroach, and only then did they check if there is a room available. They were not even apologetic for this. The next room that was given, blinds are spoiled. During check-out, we told the lady at Reception that we are checking out, that we will be having breakfast first and we will come back. After breakfast, which was about 30mins later, they still have not checked if all the items in the room are in order, and if we can check out. No, we are definitely not be coming back. There are other hotels at the same price range with better service, and with much much better rooms.
1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

the area is nice, the room is clean and somewhat comfortable. near SM and Sea Ports so I recommend book it on the last day of your vacation
RICA, 1-night family trip
Verified Hotels.com guest review

8/10 Very Good

1-night romance trip
Verified Hotels.com guest review

6/10 Good

1-night trip
Verified Hotels.com guest review

8/10 Very Good

1-night romance trip
Verified Hotels.com guest review

8/10 Very Good

Good first night hotel
This was a nice hotel to stay at before leaving for the islands. The staff are all friendly and have warm smiles. The hotel is a little old but they are trying to do their best with what they have. There is a shopping mall just around the corner that is worth seeing. Just make sure to pick up a good cheap SIM card for the rest of your journey. Also, this hotel is close to the North Bus Terminal, which you will need to use if you are going anywhere in Cebu.
Kurt, 1-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Express-ly a shower/sleep facility
Booked after recommendation by friend Cebu local. Economy/affordability is strong suite. First was given room with broken door lock. Asked for & got different room. Small Aircon unit labors to cool room well. Bed/mattress is 5 inch foam only on slat frame. The pillows were of good quality. Every night there were cockroaches (killed 6 during stay) crawling the walls & ants patrol walls by day. Neighbors TV was clearly heard. Missing vertical window blind slats presented a creativity challenge to maintain privacy. Several front desk staff didn't always present friendly visages, however restaurant staff was wonderful. Local food/gift vendors line the nearby streets each night, adding a magical Cebu City urban cultural color & flavor to the visit.
Matt, 15-night trip
Verified Expedia guest review