I actually tried to file a claim for a refund, but did not get any response. So, I am claiming here again. I booked Villa Lnusei and my credit card was charged, and when I arrived the facility, it was located very unsafe area. Then, I knock the door, and nobody replied. We had 3 children, and did not have any other choice but to keep knocking the gate. After about 10 minutes, one guy replied through the intercom. He said since I arrived after midnight, there was nobody in the reception and he did not have a key for us to check in. We booked around midnight and arrived there about 12:30AM. We felt insecure since the area was scary, and drove to another city and stayed there. So, we did not even stayed in the facility and my credit card was charged. I request the full refund. Please process it as quickly as possible.