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The Douglas Hotel

3.0 star property
City-center Hartlepool guesthouse with bar/lounge

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Douglas Hotel

Terrace/patio
Reception
Front of property
Iron/ironing board, free WiFi, bed sheets
Reception hall

Reviews

7.2 out of 10

Good

Popular amenities

  • Bar
  • Air conditioning
  • Non-smoking
  • Free WiFi
Main amenities
  • Bar/lounge
  • Meeting rooms
  • Tour/ticket assistance
  • Banquet hall
Feel at home
  • Private bathroom
  • Television
  • Coffee/tea maker
  • Bathtub or shower
  • In-room climate control (air conditioning)
The price is ￥7,234
￥9,459 total
includes taxes & fees
Dec 30 - Dec 31

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Twin Room, 2 Twin Beds

Iron/ironing board, free WiFi, bed sheets

Standard Twin Room, 2 Twin Beds

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 9 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

Iron/ironing board, free WiFi, bed sheets

Standard Double Room, 1 Double Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 1 Twin Bed

Iron/ironing board, free WiFi, bed sheets

Standard Single Room, 1 Twin Bed

Highlights

Air conditioning
TV
Private bathroom
Coffee/tea maker
Cable channels
Wardrobe or closet
  • 5 sq m
  • Sleeps 1
  • 1 Twin Bed

Similar properties

Standard Twin Room, 2 Twin Beds | Free WiFi, bed sheets

The Longlands Hotel

Free parking
Free WiFi
Restaurant
24/7 front desk
5.8 out of 10, (161)
The price is ￥6,984
￥9,352 total
includes taxes & fees
Dec 30 - Dec 31
The Longlands Hotel
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About the neighborhood

Map
2 Grange Road, Hartlepool, England, TS26 8JA

What's nearby

  • Hartlepool Maritime Experience - 15 min walk
  • Ward Jackson Park - 20 min walk
  • Monkey Statue - 4 min drive
  • Seaton Carew Beach - 8 min drive
  • Riverside Stadium - 21 min drive

Getting around

  • Durham (MME-Teesside Intl.) - 38 min drive
  • Seaton Carew Station - 5 min drive
  • Hartlepool Station - 10 min walk
  • Billingham Station - 18 min drive

Restaurants

  • ‪The Showroom - ‬5 min walk
  • ‪McDonald's - ‬8 min walk
  • ‪King Johns Tavern - ‬3 min walk
  • ‪The Park Inn - ‬6 min walk
  • ‪The Mill House - ‬8 min walk

About this property

The Douglas Hotel

Located near a train station, The Douglas Hotel is a great choice for a stay in Hartlepool.

Languages

English, Hindi, Urdu

At a glance

Hotel size

  • 17 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in start time: noon; Check-in end time: 10:00 PM
  • Early check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 10:30 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • There is no front desk at this property
  • The host will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • No onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Bar/lounge

Working away

  • Meeting rooms

Services

  • Tour/ticket assistance

Facilities

  • Banquet hall

Room amenities

Be entertained

  • 32-inch TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Towels

Stay connected

  • Free WiFi

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Also known as

Douglas Hartlepool
Douglas Hotel Hartlepool England
Douglas Hotel Hartlepool
Douglas Hotel
OYO Douglas Hotel
OYO The Douglas Hotel
The Douglas Hotel Guesthouse
The Douglas Hotel Hartlepool

Frequently asked questions

Does The Douglas Hotel offer free cancellation for a full refund?
Yes, The Douglas Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at The Douglas Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at The Douglas Hotel?
Sorry, there's no onsite parking at The Douglas Hotel.
What are the check-in and check-out times at The Douglas Hotel?
Check-in start time: noon; Check-in end time: 10:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 10:30 AM. Late check-out is available for a charge (subject to availability).
What's the area around The Douglas Hotel like?
The Douglas Hotel is in the heart of Hartlepool, a short 15-minute walk from Hartlepool Maritime Experience and 8 minutes' walk from Victoria Park.

The Douglas Hotel Reviews

Reviews

7.2

Good

7.8/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

7.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Poor

Steven, 5-night trip
Verified Hotels.com guest review

2/10 Poor

Paul, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good nights sleep
Decent for a night stay. Room was clean
Michael, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Parking restrictions on streets around hotel
Matthew, 1-night business trip
Verified Expedia guest review

2/10 Poor

4-night business trip
Verified Hotels.com guest review

2/10 Poor

We didn't like anything about the hotel it was a dump and we left immediately and stayed at another hotel
Kim, 2-night romance trip
Verified Expedia guest review

6/10 Good

Very dated could do with painting the room and furniture is falling apart towel had holes in it
Michael, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Really laid back and one of the only hotels who welcome homeless amazing people
Katlyn, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Not impressed - couldn't get in - stayed elsewhere
I ended up not staying! On arrival (after a long journey, feeling wet and tired), I spent half an hour standing outside the front door, constantly ringing the phone number on the piece of paper stuck to the door! There was never any answer, and no answer machine, and I could hear the phone ringing inside the hotel, but could see no one. Eventually, a resident at the hotel kindly let me in the front door, and suggested I ring the emergency number, which was displayed on a wall inside. Again, there was no answer, and I left a message on the answer service. I also rang the contact number for the hotel given by hotels.com but again there was no answer, and I left a message. Just as I was about to leave, a cleaner turned up and kindly booked me in and took me to my room. The heating was not on so she said she would turn it on. By this point, I was late for a meeting, so had to leave quickly. I returned later in the evening to find the heating was not on, and knowing it would be impossible to find anyone to sort it out, as well as feeling very uncomfortable and unwelcome in the hotel, I decided to leave and stay elsewhere. If they are going to have a system where you are going to have a phone number on the door to come in, they need to make sure the number works. The cleaner knew that the phone wasn't diverting to the correct number, so why wasn't an alternative number given? Not impressed. Waste of money.
Helen, 2-night trip
Verified Hotels.com guest review

2/10 Poor

Daniel, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Away for football!
Shaun, 1-night trip
Verified Hotels.com guest review

8/10 Very Good

Vickey, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

Sarah, 1-night family trip
Verified Hotels.com guest review

4/10 Fair

NOT passable. Worst hotel I've stayed in.
Please avoid unless you are absolutley desperate and then only use for 1 night. There is no reception - you have to ring the owner on his number and he will have left key in door for you There is parking over the road in a Clinic car park but its Council run so you need lots of change (reasonably priced) but you will be up at 8 every morning to pay for until you leave. At least passed 1800hrs is free until 08am. Short of pillows, blankets and towels until met up with service lady next AM No heating - she had to get filthy electric heater Black mould Stains of unknown origin everywhere - carpet, ceilings, walls, window blind even inside the picture hanging on the wall. No breakfast or bar but wouldn't eat or drink here anyway - "bar" area smells mouldy Stinks of skunk and cig. smoke breaking fire laws Taps in B/room sink broken and loose The OOHs mobile number given not answered and Owner doesnt answer phone. The maids are freindly but are not given list of whos who so will knock you up each morning to see if you are leaving before 1030. No power to room and no hot water from 10am on last morning. Maid said its not cut off prior to check out so must've been a power cut. Could not shower. Ablutions in the dark on last morning. The only 3 positives were TV working (back missing off remote tho') the Bed was comfy and the shower water was hot when working.
3-night trip with friends
Verified Hotels.com guest review

6/10 Good

Get what you pay for
Overall I suppose you get what you pay for, check in ok involved phone call, room ok, next morning going to get showered, no towels, so tried hot tap on sink for wash no hot water, couldn't get TV to work but only minor problem wasn't sat in room long
Bill, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Real life Faulty Towers
A very basic and poorly maintained hotel. Upon arrival 7pm(ish) I was greated with a locked front door and a note on it saying to call the main hotel phone number. A man answered and directed my attention to a key pad on the wall, to type in a code for access and directed to my room. My room was a fair size but very basic. The whole place needs a lot of TLC. Taps were loose, other fixtures and fittings broken. Spot mould on walls and ceiling in bathroom. Signs of water damage on the walls around the window. There wasn't even a spoon with the tea and coffee set. Stiring my tea with my car key had to do. I managed to trip both the sockets and lights breakers when attempting to turn on the towel rail. An hour wait for the breakers to turned back on wasn't great. Especially, when I was told someone would be there in around 15-20mins. And to top things off, I got woken by drunken couple, in a neighbouring room, arguing and slamming doors at around 1:15am, which went on till gone 3am. So, all I can say is stay well away
Steve, 1-night business trip
Verified Hotels.com guest review

6/10 Good

I didn't want to post a negative review but this is several times that I've been chased up. For the price the place is fine but unfortunately the rooms aren't closed after cleaning. On entering the room the toilet was full and the flush wasn't working, not a great problem as a bucket nearby. Otherwise no problems.
David, 1-night trip
Verified Expedia guest review

6/10 Good

Cold shower!
Room was clean and comfortable but a cold shower is unacceptable
Darren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great experience!
Great stay and good prices, good amenities nearby as well.
Faisal, 2-night business trip
Verified Hotels.com guest review

2/10 Poor

Poor
Hotel was easy enough to find from the train station. Upon arrival, reception un-manned and a phone number to call to gain access. Restuarant, bar and other facilites not open and seemingly untouched for years, all seemed very un-secure. Room was open with key on bed, not hoovered and hald eaten condiments. No tea or coffee facilites and masking tap round he floor in bathroom where decoration had taken place? Overall very grimey and dirty albeit bedding seemed clean enough. Does anyone actually manage this property? No staff present at all and seemed like no care or attention given to this hotel for many many years. Speaking with locals, their response when mentioning where we were staying was somewhat to be desired. Honest review, do not book this hotel until it has been closed, refurbished and rightly cared about.
Dan, 1-night trip with friends
Verified Hotels.com guest review

2/10 Poor

Matthew, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

All ok
Neil, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very Good

Visit to Hartlepool
The hotel was good value for money . I had visited this hotel about 10 years and I remember having bed and breakfast ,a full English breakfast in the restaurant. However on my latest visit that all closed . In fact when I got to the door a notice gave me a telephone number to ring so as to.gain entry . It was however adaquate for my two day stay in the town.
STEPHEN, 2-night trip
Verified Hotels.com guest review

2/10 Poor

The hotel was filthy, stain on the pillow case, stained bedside furniture and table. There was an old dirty fridge with a half bottle of water inside. We left straight away. Looking for a refund frim Hotels.com
Stephen, 2-night trip
Verified Hotels.com guest review

6/10 Good

Basic hotel but with parking issues
Very basic hotel (which was expected considering the price) and the room was VERY tired looking with what looked like a repaired (but not painted) ceiling and the worst view of any hotel I've ever stayed in. I do have an issue with the parking, It is listed as having parking, which I queried to be told that it was residential on street parking, which would be a problem if I checked in before 6pm or out after 8am, as outside of those times, the parking is permit only.
Richard, 1-night business trip
Verified Hotels.com guest review