6/10 Good
Oct 12, 2024
Stunning - but needs a lot of attention…sad.
Room 306, really loud generator or boiler noise, till late at night…past 11pm. Towel rail was not working and bathroom was cold, shower curtain grubby, and no toilet brush. Window was open and bin lid broke. Room 308, hole in floor between single beds, shower needs maintenance, 2 hand towels and 1 large towel.
Bar - ordered Malbec 250ml.£11.50 which is fine, but had no cork screw so chose a screw top castillo Diablo Malbec but afterwards noticed charged 13.30 for a Rioja. Really just poor, struggled to find a pen, wine glass was unclean!
Just very sad for such a stunning building. Breakfast was included and that was really good, apart from forgot 1 breakfast, but management need to train staff and check rooms and lots of cobwebs on speakers and corners of the room, just needs some attention to detail.
Richard
Richard, 1-night family trip
Verified Hotels.com guest review