I have traveled to numerous places and stayed in countless hotels. However, this particular hotel proved to be the worst experience I've ever had. To start, the room had a strong odor, and the furniture was notably aged. I booked a one bedroom apartment for 4 people, which included two sofa beds, and my daughters both complained of discomfort and back pain after the first night's sleep. The hotel's 4-star ranking puzzled me, especially when there was no shampoo provided in our bathroom. Astonishingly, the front desk's response was to suggest purchasing shampoo from a nearby grocery store. In all my 30 years of travelling to more than 22 countries, I have never come across a hotel, even one with a 2-star rating, that didn't offer complimentary shampoo to guests, let alone instructed them to buy their own. Furthermore, the absence of beach/pool towels was another disappointment, with the hotel's solution being to purchase them elsewhere.
Remarkably, the room contained a safety box, but obtaining a key for it came at an additional cost. Even basic amenities like teabags, coffee, and bottled water were lacking in the room. The overall condition of the hotel room, including stained towels, left me feeling disgusted. Despite the steep price of over $500 per night, I couldn't even consider this hotel worthy of a 1-star rating. Fortunately, our reservation was limited to just two nights, after which we relocated to another hotel near Pine Cliffs for the third night.