It’s my fourth time this year in this property
I honestly cannot get enough
NOTHING compares to the service here
You feel beyond royalty with a lovely warmth of beautiful people always smiling , always kind.
Yes, the I installation is impeccable & beautiful and Cartagena is beyond magical but it’s the AMAZING staff of Santa Clara that makes this the most amazing location in the world (to me). The list of outstanding individuals is too lengthy so only some of the perfect staff : Jimmy (el mejor botones del mundo), Adris, Adi, Jose (both), Alexander, Alexandre, Yurainis, Séñor Herrera (main entrance), Jose (both) , Andres (customer service), Luis, María José (jefe), Jesús (maître) and many more!