Unfortunately, we did not have a good experience at this beautiful property, we somehow missed the property is in a pre-opening phase.
The reception desk is located in the middle of their beautiful restaurant, there is no actual check in lobby (it hasn’t been built yet, according to staff), we had to wait by the pool (our choice, we thought is was a bit awkward to be seating in the restaurant while other guests were eating) our checking was at 3, we got in our room about 3:40 pm.
Once we were in our room, the AC was not working, so after talking to the front desk twice, they send someone to fix the AC.
Once the maintenance left, we tried to use the restroom and the restroom door did not close, the bottom part of the door was too wide and simply did not close. I talked to the front desk, they send a maintenance guy, then three maintenance guys took off the door and had to shaved the side of the door until the door was able to closed.
At this time, it was after 5 pm, we decided to go get something to eat, while they fix the door, we came back at 8 pm or so and the front door was left wide open, apparently the last maintenance guys forgot to close to the door.
Both days, the key had to be reprogrammed to open our door.
There were several type of bugs in our room, no trash bin in the room, no hangers in the closet.
Water from the sink and shower, had sewer like smell.
Property has potential, staff is attentive and friendly, I hope they can fix all the issues.