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Dreams Jade Resort & Spa - All Inclusive

4.5 star property
Puerto Morelos beachfront property with spa and beach bar

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Dreams Jade Resort & Spa - All Inclusive

Exterior
3 outdoor pools, a heated pool, open 7:00 AM to 7:00 PM, pool umbrellas
Preferred Club Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace
Preferred Club Governor Suite | Living room
Outdoor wedding area
VIP Access

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet friendly
  • Non-smoking

Main amenities (12)

  • Daily housekeeping
  • On a private beach
  • 7 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 3 outdoor pools
  • Nightclub
  • 2 outdoor tennis courts
  • Fitness center
  • Beach sun loungers
  • Children's pool
  • Spa tub

Feel at home (6)

  • Supervised childcare (surcharge)
  • Children's pool
  • Playground on site
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The price is $400
includes taxes & fees
$400 per night
Dec 21 - Dec 22

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deal of the Day

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 700 sq ft
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean Front King

Preferred Club Suite Ocean Front King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 765 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Suite Ocean View King

Preferred Club Suite Ocean View King | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 765 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deal of the Day Preferred Tropical View

Free minibar, in-room safe, desk, laptop workspace

Deal of the Day Preferred Tropical View

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 765 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite Ocean Front Double

Junior Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Preferred Club Suite Ocean View Double

Preferred Club Suite Ocean View Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 765 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean Front King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean Front King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Free minibar, in-room safe, desk, laptop workspace

Family Room

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Private bathroom
2 bathrooms
  • 1400 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Ocean View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Preferred Club Governor Suite

Preferred Club Governor Suite | View from room

Preferred Club Governor Suite

Highlights

Balcony or patio
Separate dining area
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Separate bedroom
  • 1087 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Suite Ocean Front Double

Preferred Club Suite Ocean Front Double | Free minibar, in-room safe, desk, laptop workspace

Preferred Club Suite Ocean Front Double

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
LCD TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
  • 765 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Tropical View King

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View King

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Tropical View Double

Free minibar, in-room safe, desk, laptop workspace

Junior Suite Tropical View Double

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
Private bathroom
  • 700 sq ft
  • Sleeps 4
  • 2 Double Beds

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includes taxes & fees
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About the neighborhood

Map
Unidad 26, Mz 20 Lote 1-1 SM 3, Puerto Morelos, QROO, 77580

What's nearby

  • Puerto Morelos Town Square - 6 min drive - 4.4 km
  • Ojo de Agua Beach - 6 min drive - 4.5 km
  • Puerto Morelos Artists’ Cooperative - 7 min drive - 4.6 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 10 min drive - 7.4 km
  • Puerto Morelos Beach - 11 min drive - 5.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 29 min drive
  • Cozumel Intl. Airport (CZM) - 22.2 miles/35.8 km

Restaurants

  • ‪Ile de France - ‬11 min walk
  • ‪Arrecife Restaurant - ‬8 min walk
  • ‪La Alhambra - ‬8 min walk
  • ‪Trattoria D'Gulio - ‬10 min walk
  • ‪Zan-Za Bar - ‬11 min walk

About this property

Dreams Jade Resort & Spa - All Inclusive

Putting you within a 15-minute drive of Puerto Morelos Beach, Dreams Jade Resort & Spa - All Inclusive offers a private beach where you can enjoy volleyball, beachside drinks, and sun loungers. 3 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in massages, body wraps, and facials. Carnival Buffet, one of 7 restaurants, offers a beachfront location and serves breakfast, lunch, and dinner. Other highlights at this luxurious property include 2 swim-up bars, a nightclub, and a poolside bar. Fellow travelers love the helpful staff and beach location.

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Rowing/canoeing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Miniature golf
Soccer
Tennis
Volleyball

Lessons/classes/games

Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 550 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Express check-in available
    • Early check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival
    • For more details, please contact the property using the information on the booking confirmation
    • Guests traveling with a pet must present their pet's current vaccination record at check-in.
    • Guests traveling with a service animal must contact the property prior to arrival.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
    • Supervised childcare*
DONE

Pets

    • Pets allowed (dogs only, 1 total, up to 22 lbs per pet)*
    • Specific rooms only, restrictions apply*
    • Food and water bowls available
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Onsite parking limited
    • Height restrictions apply for onsite parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free buffet breakfast
  • 7 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children's pool
  • Mini golf
  • Playground
  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • On a private beach
  • Tennis
  • Yoga classes
  • Beach volleyball
  • Basketball
  • Archery
  • Mini golf
  • Kayaking
  • Sailing
  • Personal watercraft (motorized)
  • Surfing/body boarding
  • Shopping
  • Pool table
  • Bicycle tour information
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Parasailing nearby
  • Scuba diving nearby
  • Scooter/moped rentals nearby
  • Skydiving nearby

Working away

  • Business center
  • Meeting room
  • Coworking spaces
  • Conference center (10710 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Bicycle rentals
  • Beach sun loungers
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 9 buildings/towers
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • Fitness center
  • 3 outdoor pools
  • Heated pool
  • Arcade/game room
  • Bicycle parking
  • Full-service spa
  • Nightclub
  • Spa tub
  • 2 outdoor tennis courts
  • Massage/treatment rooms
  • Vegan dining options
  • Vegetarian dining options
  • Annual offsets purchased for at least 10% of carbon footprint
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic drinking straws
  • Reusable cups only
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Wheelchair accessible
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Tile flooring in room

Room amenities

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Turndown service
  • Bed sheets provided

What to enjoy

  • In-room massage
  • Balcony or patio

Freshen up

  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free WiFi (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Energy-saving switches
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Spa

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Carnival Buffet - This beachfront buffet restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Capers - Italian - This fine-dining restaurant serves dinner only. Open daily.
CinCin - Mediterranean - This fine-dining restaurant serves dinner only. Open daily.
Mercure-French Adult Only - This fine-dining restaurant serves dinner only. Open daily.
Tamarindo - Mexican - This fine-dining restaurant serves dinner only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Supervised childcare is available for an extra charge

Pets

  • Pets are allowed for an extra charge of USD 65 per pet, per night

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 7:00 PM
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The Kids Club, included in the room rate, is available from 9 AM to 10 PM. Parents may not leave the hotel premises while their children are in the Kids Club. In-room babysitters are available if guests intend to leave the premises (surcharge applies; must be requested in advance).

Also known as

Now Jade All Inclusive
Now Jade Riviera Cancun Resort And Spa
Now Jade Riviera Cancun Resort All Inclusive Puerto Morelos
Now Jade Riviera Cancun Hotel Puerto Morelos

Frequently asked questions

Does Dreams Jade Resort & Spa - All Inclusive offer free cancellation for a full refund?
Yes, Dreams Jade Resort & Spa - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Dreams Jade Resort & Spa - All Inclusive?
Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Dreams Jade Resort & Spa - All Inclusive?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 22 lbs per pet. There's a charge of USD 65 per pet, per night. Food and water bowls are available.
Is parking offered on site at Dreams Jade Resort & Spa - All Inclusive?
Yes. Parking spots may be limited.
What are the check-in and check-out times at Dreams Jade Resort & Spa - All Inclusive?
Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in is available.
What is there to do at Dreams Jade Resort & Spa - All Inclusive and nearby?
Have fun with onsite activities like kayaking, sailing, and archery and improve your game at the onsite tennis courts. Additional recreation onsite includes basketball, volleyball, and yoga. Indulge in a treatment at the spa, soothe your senses in the spa tub, or go for a swim in one of the 3 outdoor swimming pools. Dreams Jade Resort & Spa - All Inclusive also has 2 swim-up bars, a nightclub, and a private beach, as well as a fitness center and an arcade.
Are there restaurants at or near Dreams Jade Resort & Spa - All Inclusive?
Yes, there are 7 onsite restaurants, featuring beachfront dining and ocean views.
Does Dreams Jade Resort & Spa - All Inclusive have any outdoor private spaces?
Yes, every room features a balcony or patio.
What's the area around Dreams Jade Resort & Spa - All Inclusive like?
Dreams Jade Resort & Spa - All Inclusive is located on the waterfront, a short 12-minute walk from Arrecife de Puerto Morelos National Park. Travelers love the property's prime location.

Reviews

8.4

Very Good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Fair

Poor quality
Dreams Jade Resort in Mexico has some positives, including nice facilities, comfortable rooms, and a beautiful beach. However, the all-inclusive experience is a major letdown. The food is practically inedible, drinks are made with bottom-shelf liquor, and the service is consistently poor. The Preferred Club adds no meaningful value and isn’t worth the extra cost. While the setting is lovely, the overall experience falls very short of expectations. Avoid.
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Book it!
My wife and I loved our stay here! We came for a wedding, and every part of the stay from check in to check out was incredible. The staff were all very friendly and helpful, the resort itself was beautiful, and views were stunning. Lots of dining options and variety (including the best fish tacos I’ve had). Cannot say enough good things about the place.
3-night trip
Verified Hotels.com guest review

8/10 Very Good

A very nice resort
The resort was wonderful. The food was fantastic and the bars were well stocked. We would absolutely go and stay there again. The reason that I gave the resort 4 stars is because the wording of the room description is deceiving. We stayed in a Preferred Club Ocean View room. - the description says that you will get a free spa treatment per person - you will not get this. We asked a few times and the best info we ever received was that you could potentially get a 10 minute chair massage then they stopped talking about that and it never happened. - the part that says you will receive $200 credit to use at the resort - absolutely not. You will receive "$200" worth of discounts. The discounts were on spa, special meals, and potentially wine. I even brought this issue up to the staff and it was completely dismissed because they know that it's misleading. Again, overall the resort was great. I just wanted to clear that up for anyone.
Caleb, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Staff very friendly rooms big and accommodating
Julian, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Michelle Nicole, 4-night trip
Verified Expedia guest review

2/10 Poor

Great as long as you enjoy your room being 1000F
“Ocean front” is a stretch. Patios face in towards to courtyard so you have to lean out to see it. Room was like an INFERNO. we literally slept 2 hours because it would not cool past 25c or 77f. Sounded like drums playing all morning due to some type of construction. Room service picks up in the middle of the night and clangs the dishes around which echos straight into your room. Got a massage which was great except it was $300 and the fire alarm went off at the end. Also is not “all inclusive”, I asked for a Sapporo and it was $15.
Brandon, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Julia, 7-night family trip
Verified Expedia guest review

8/10 Very Good

Overall, the property amenities, restaurants and service were good. The services such as room cleaning and by the pool can be a bit better. There are lots of restaurant choices as well, though not all were delicious. However, I do recommend.
Bichloan Julie, 5-night family trip
Verified Expedia guest review

10/10 Exceptional

La atención del personal y las soluciones que trabajaron para la estadía fueron confortables. El Sr Ross tuvo excelente atenciones para con nosotros y siempre estuvo al pendiente de como fuera nuestra experiencia en las áreas fuera y dentro de la habitación.
Aida Iris, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

Excellent!!!
Doris, 5-night family trip
Verified Expedia guest review

8/10 Very Good

Jonathan, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Victoria, 4-night trip
Verified Hotels.com guest review

8/10 Very Good

Some of the rooms needed updating and air conditioning was not the best overall nice property to stay up
Izzieh, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Tayjha, 5-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing service. Staff was so friendly. Quick and easy check in AND check out. Food at all the restaurants was pretty good (especially the French one). Pools were always clean. Only complaint is towel situation at the pool... sometimes there wasn't enough towels
Montserrat, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Matthew, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Good services 👍
Mildred, 7-night romance trip
Verified Expedia guest review

8/10 Very Good

Not good for smokers and the property needs to be dated. Restaurants need to change up there menu
Nick, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

My husband and I visited this resort for the first time, the property grounds are beautiful, the rooms need a little work. We were in the preferred building #7 and felt like the rooms need a little TLC, the tv in the living room was not working properly and the phone in the bedroom had no service. We spent most of our time in the pool and outside that unfortunately we did not realize these things in the room were not working until our last night at the resort. Our waiter Ricardo at Tamarindo restaurant was super friendly and attentive to our needs during our dinner, Edison and Alan at the all adults pool bar provided a wonderful service, they were super friendly and suggested delicious drinks. The staff at the buffet were also very nice. Overall we had an amazing time at this resort.
Liliana, 4-night trip
Verified Expedia guest review

10/10 Exceptional

Even resort wasn’t full upgraded not happened… I was disappointed!!!
Umit, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Robin Washington, 4-night trip
Verified Expedia guest review

8/10 Very Good

The location was great for a quick weekend trip. It was not that close to any of the major cities (ie tulum, cancun), so the short bike-ride tour to downtown punto morales that the resort offered was such a nice touch to get explore the surrounding areas a bit more. The staff was wonderful, very nice and accommodating. HOWEVER, the sales presentation we were "asked" to attend, sadly almost ruined one of our mornings. We were told the presentation would be "no more than 90 minutes," and we were happy to attend to learn about the resort more and receive a coupon of our choice. Our representative was very kind and we enjoyed speaking with her, but from start to finish, we had almost 3.5 hours of our time taken away from what was shaping to be a lovely vacation. We understand they have a job to do and things to sell, but I was so disappointed that none of the 6 sales representatives we met seemed to take 'no' (many times!) for an answer. The deals were actually great, but as we told the team when we were first offered, we were in no position to make a huge financial purchase at this point in time. Every person seemed to keep pushing and when they finally listened to our declination, their personable personalities immediately fell. As I said, we they have a job to do and we respect that, but almost a whole morning was sadly taken away from our trip.
kassandra, 3-night romance trip
Verified Expedia guest review

8/10 Very Good

The food, the beach, the pools
KATHY LATIMER, 6-night family trip
Verified Expedia guest review

6/10 Good

Encountered a terrible check. In issue and then the room had plenty of things that were broken. The ocean view rooms offered that you pay extra for truly suck. They have a limited view and regular rooms have better views and not as a preferred club rates.
Anthony Maurice, 3-night trip
Verified Expedia guest review

8/10 Very Good

Most of the staff (Suh, Saul, Angel, Eduardo, Ernesto) were amazing. They made our stay more memorable! The food was excellent. However, the suite we were in (1208) had mold around the lamp shades, and the headboards, mirrors and bathroom have guck and stains all around.
Marie, 8-night family trip
Verified Expedia guest review