Thoroughly disappointed and checked out two days early. Hotels.com advertised numerous features that are non existent. There are no balconies in this hotel, no sofa-bed in room, no complimentary bottled water, no bathrobes, satellite television service only with Italian language channels, no wired internet in room, wi-fi only in lobby not room, no separate dining area in room. Small twin room (too small even for an armchair let alone a sofa bed). The room was clean and the beds comfortable, but no other redeeming features.