Not a 5-star experience as we hoped for. None helped us with the bags, front desk service was not super, they were uninformed, inattentive and not eager to assist. They also met us when we came with a bit of a lousy attitude and told us that we looked very tired. Spa was great, super service and friendly staff, not the greatest spa comfort and atmosphere but definitely happy with the visit there anyway. We did the Turkish spa treatment. Great view from the roof too restaurant. Beautiful and spacious hotel room. Beds in the rooms were super comfortable. bathroom was great. However there was a light in the room that couldn’t be shut off so we had to sleep with that light on.