I am not sure which rooms look like the pictures shown, but ours did not. We got a first-floor room and really got the shaft because we had no real balcony, just a creepy street view. The safe did not have a key, though the desk staff said we could leave things with them. Don't write off the hotel, though. The staff were amazing. They booked us a tour of the Alhambra at last-minute notice, they helped with all sorts of ridiculous tourist questions- market locating, where to get the best tapas, and even booking a bus.