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Kempinski Hotel Suzhou

5.0 star property
Luxury hotel in Suzhou Industrial Park with 3 restaurants and spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kempinski Hotel Suzhou

Miscellaneous
Lobby
Front of property
Indoor wedding
3 restaurants, lunch served

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Air conditioning
    Air conditioning
  • 24/7 front desk
    24/7 front desk
  • Laundry facilities
    Laundry facilities
Main amenities
  • Daily housekeeping
  • Marina
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and 10 spa tubs
  • Breakfast available
  • Health club
  • Sauna
  • Children's pool
  • Pool bar
  • Swim-up bar
  • 24-hour room service
For families
  • Children stay free
  • Children's pool
  • Playground on site
  • In-room childcare (surcharge)
  • Private bathroom
  • Separate bathtub and shower
The price is ￥16,008
￥18,666 total
includes taxes & fees
Dec 1 - Dec 2

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room, Golf View (Premier Deluxe Golf King)

Room, Golf View (Premier Deluxe Golf King) | View from room

Room, Golf View (Premier Deluxe Golf King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Golf View (Executive Golf Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Executive Golf Deluxe King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Premier Deluxe Lake View Room)

Down comforters, free minibar items, in-room safe

Twin Room, Lake View (Premier Deluxe Lake View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Lake View (Premier Deluxe Lake View King)

Room, Lake View (Premier Deluxe Lake View King) | Down comforters, free minibar items, in-room safe

Room, Lake View (Premier Deluxe Lake View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Premier Deluxe Golf Room)

Down comforters, free minibar items, in-room safe

Twin Room, Golf View (Premier Deluxe Golf Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Lake View (Deluxe Lake View King)

Down comforters, free minibar items, in-room safe

Room, Lake View (Deluxe Lake View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Lake View (Deluxe Lake View Room)

Separate tub and shower, deep soaking tub, rainfall showerhead

Twin Room, Lake View (Deluxe Lake View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, Golf View (Deluxe Golf View King)

Down comforters, free minibar items, in-room safe

Room, Golf View (Deluxe Golf View King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Deluxe Golf View Room)

Room amenity

Twin Room, Golf View (Deluxe Golf View Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Twin Room, Lake View (Executive Lake View Deluxe Room)

Down comforters, free minibar items, in-room safe

Twin Room, Lake View (Executive Lake View Deluxe Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (Executive Suite)

Suite, Lake View (Executive Suite) | Down comforters, free minibar items, in-room safe

Suite, Lake View (Executive Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 123 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Lake View (Panorama Suite)

Suite, Lake View (Panorama Suite) | Down comforters, free minibar items, in-room safe

Suite, Lake View (Panorama Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 95 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Twin Room, Golf View (Executive Golf Deluxe Room)

Down comforters, free minibar items, in-room safe

Twin Room, Golf View (Executive Golf Deluxe Room)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Lake View (Diplomatic Suite)

Suite, Lake View (Diplomatic Suite) | Bathroom | Separate tub and shower, deep soaking tub, rainfall showerhead

Suite, Lake View (Diplomatic Suite)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 155 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, Lake View (Executive Lake View Deluxe King)

Down comforters, free minibar items, in-room safe

Room, Lake View (Executive Lake View Deluxe King)

Highlights

Soundproofed
Individually furnished
Air conditioning
Minibar (some free items)
HDTV
Washer/dryer
Down duvet
Blackout drapes/curtains
  • 48 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed

Similar properties

Property amenity
W Suzhou
Pool
Spa
Parking available
Free WiFi
9.2 out of 10, Wonderful, (88)
The price is ￥20,117
￥23,457 total
includes taxes & fees
Nov 24 - Nov 25
W Suzhou
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About the neighborhood

Map
1 Guobin Rd, Suzhou Industrial Park, Suzhou, Jiangsu, 215021

What's nearby

  • Jinji Lake - 3 min drive - 3.0 km
  • Gate to the East - 7 min drive - 7.0 km
  • Suzhou International Expo Center - 8 min drive - 7.8 km
  • Yuanrong Times Square - 8 min drive - 7.9 km
  • Suzhou Culture and Arts Center - 9 min drive - 9.1 km

Getting around

  • Wuxi (WUX-Shuofang) - 53 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 116 min drive
  • Suzhou Railway Station - 25 min drive
  • Yixing High-Speed Railway Station - 33 min drive
  • Suzhou North Railway Station - 33 min drive
  • South Ligongdi Station - 29 min walk
  • Area shuttle

Restaurants

  • ‪青鹤谷 - ‬3 min drive
  • ‪哈利的酒吧 - ‬2 min drive
  • ‪凯宾斯基怡时咖啡厅 - ‬1 min walk
  • ‪俏江南 - ‬4 min drive
  • ‪叶子干锅 - ‬7 min drive

About this property

Kempinski Hotel Suzhou

A great choice for a stay in Suzhou, Kempinski Hotel Suzhou features a marina. Guests can grab a bite to eat at one of the 3 restaurants and visit the spa to be pampered with massages, body wraps, or facials. Other highlights at this luxurious hotel include an indoor pool, a poolside bar, and a health club.

Languages

Chinese (Mandarin), English

At a glance

Hotel size

  • 458 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in start time: 2:00 PM; Check-in end time: midnight
  • Express check-in/out available
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (6 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi and wired internet access in rooms

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:00 AM
  • 3 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee/tea in a common area
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Childcare in room (surcharge)
  • Grocery/convenience store

What to do

  • Fitness classes
  • Yoga classes
  • Racquetball/squash
  • Hiking/biking trails
  • Shopping
  • Pool table
  • Golf lessons nearby
  • Hiking/biking trails nearby
  • Parasailing nearby

Working away

  • 24-hour business center
  • Meeting room
  • Conference center (31646 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Bicycle rentals

Facilities

  • 1 building/tower
  • Built in 2008
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Television in common areas
  • Health club
  • An indoor pool
  • Arcade/game room
  • Full-service spa
  • Marina
  • 10 spa tubs
  • Sauna
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Wheelchair accessible
  • Braille/raised signage
  • Elevator

Room amenities

Be entertained

  • Video-game console
  • 40-inch LCD TV
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Stocked minibar (select free items)
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board
  • Washer and dryer

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Separate bathtub and shower
  • Rainfall showerhead
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired internet
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors
  • LED light bulbs
  • Recycling

Special features

Spa

Yang Spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. Children under 18 years old are not allowed in the spa without adult supervision.

Dining

Paulaner Restaurant - Overlooking the pool, this brasserie serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: CNY 500 per night

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Buffet breakfast is offered for an extra charge of approximately CNY 178 for adults and CNY 90 for children

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CNY 350.0 per night

Pool, spa, & gym (if applicable)

  • Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
  • Children under 18 years old are not allowed in the spa without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
This property uses a grey water recycling system and eco-friendly cleaning products.
This property accepts credit cards. Cash is not accepted.

Also known as

Hotel Kempinski Suzhou
Kempinski Hotel Suzhou
Kempinski Suzhou
Kempinski Suzhou Hotel
Suzhou Kempinski
Suzhou Kempinski Hotel
Kempinski Hotel Suzhou Hotel
Kempinski Hotel Suzhou Suzhou
Kempinski Hotel Suzhou Hotel Suzhou

Frequently asked questions

Does Kempinski Hotel Suzhou offer free cancellation for a full refund?
Yes, Kempinski Hotel Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Kempinski Hotel Suzhou?
Yes, there's an indoor pool and a children's pool.
Are pets allowed at Kempinski Hotel Suzhou?
Sorry, pets and service animals aren't allowed.
What are the check-in and check-out times at Kempinski Hotel Suzhou?
Check-in start time: 2:00 PM; Check-in end time: midnight. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Kempinski Hotel Suzhou and nearby?
Have fun during the warmer months with activities such as hiking. Additional recreation onsite includes fitness classes, racquetball/squash, and yoga. Indulge in a treatment at the spa and soothe your senses in one of the 10 spa tubs. Kempinski Hotel Suzhou also has an indoor pool, a sauna, and a health club, as well as an arcade, a picnic area, and a garden.
Are there restaurants at or near Kempinski Hotel Suzhou?
Yes, there are 3 onsite restaurants, featuring alfresco dining and garden views.
Does Kempinski Hotel Suzhou have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Kempinski Hotel Suzhou like?
Kempinski Hotel Suzhou is in Suzhou Industrial Park, a short 1-minute walk from Dushu Lake.

Kempinski Hotel Suzhou Reviews

Reviews

8.0

Very Good

8.2/10

Cleanliness

7.6/10

Staff & service

8.2/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Superb fitness club and quiet rooms
Great for weekend retreat or business. Rooms are quiet with solid wood doors. In new properties I usually have a hard time hearing all kind of noises. Superb German / Munich restaurant on site. Superb fitness club.
JORGE, 2-night family trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

10/10 Exceptional

EXCELLENT
GREAT PEOPLE, AWESOME ROOM, FAIR PRICE
JEFFREY, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Good stay.
This hotel is very nice, this is my 4th time staying there. The lake view is very beautiful and the rooms are clean. Breakfast is good. The past 2 times I have stayed there there has been a conference but this time it was not crowded. Last time Resturant were busy.
William, 2-night business trip
Verified Hotels.com guest review

4/10 Fair

nice hotel in the middle of nowhere
the problem with this hotel is that it is an hour walk from the first shop/convenience store/life and they have poor access to cabs...
7-night trip
Verified Expedia guest review

8/10 Very Good

BUSINESS BREAK AWAY TRIP & CONFERENCE
Comfortable but far in distance from any amenities.
Verified Hotels.com guest review

6/10 Good

Not for business
Not recommended if you have business to attend to in Suzhou, it is located way off the city centre or the CBD. And as a lake and golf course hotel it does not impress.
Verified Hotels.com guest review

10/10 Exceptional

Kenpinski are great
The hotel was great, very clean, very nice, and the staff was very helpful and polite. I highly recommend this hotel.
Verified Hotels.com guest review

4/10 Fair

Not as good as I expected.
Not as good as I expected. Room was old, air-condition not work well,you should take under 6.5 degree.House keeper took our room card...I won't come again.
Verified Hotels.com guest review

8/10 Very Good

Nice but not 5 star
The hotel is well kept. In its own grounds, which is nice if you want to get away from everything. But if you want easy access to the city, your only real option is taxi. I found the hotel staff a little abrupt and unhelpful, though I think that may result more from an English language nervousness than anything else.
Verified Hotels.com guest review

8/10 Very Good

Kempinski Suzhou
There are minimum service you can get to American standard. I smell smoke when entered in non-smoking room, and found cigarette ashes on the holder by toilet. I have used this hotel for so many times, and getting tired of its poor service even I used the club service all the time. I am going to try another hotel in the area next time in upcoming October trip.
Verified Hotels.com guest review

6/10 Good

business trip
hotel position is great, on the lake surrounded with loots of trees and during the day and evening there is a wind all the time so it is not hot during summer it is great hotel for vacation but less for business because it is not close to city business center
Verified Expedia guest review

8/10 Very Good

Nice stay
Nice huge hotel with modern comforts. The staff upgraded me to a suite which was huge! The staff was courteous and helpful in English. However, the hairdryer barely worked, aircon worked but never able to get the room right, either too cold or stuffy. The hotel is surrounded by a golf course and lake, its a 20 minute walk just to get to the gate of this property. Overall, good stay.
Verified Expedia guest review

10/10 Exceptional

Great business hotel
Very clean and well-appointed hotel located near a beautiful lake. The food and bar options aren't terribly exciting, though.
Verified Hotels.com guest review

10/10 Exceptional

Convenient location for my business needs.
I have stayed at this Kempinski location several times and never found the experience any less than fully satisfying - a true five star experience.
Verified Expedia guest review

4/10 Fair

Luxurious hotel, let down by service
Room service was slow and the food delivered was not hot. It was very difficult to get some of the staff to understand our simple requests. I understand very well that we are in China, but Kempinski is an international hotel chain catering for international guests. Restaurant food was not so good, Potatoes under cooked, lack of vegetables. Pool and jacuzzi area was very good, although there was no dedicated pool for young children. Room was good, clean and comfortable. Hotel setting is fantastic.
Verified Expedia guest review

4/10 Fair

wrong room type
we ordered non smoking, lakeview, king size bed, we got a smoking, non-lakeview 2 double bed room. funny is they said the room is non-smoking but there are ashtray and matches in the room Overall, room is a little dated, if we cannot get the room type we paid for from Hotels.com, we should be upgraded instead of downgraded
Verified Hotels.com guest review

10/10 Exceptional

FUJU, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Selena, 2-night trip
Verified Hotels.com guest review

8/10 Very Good

Chun Ying Julia, 1-night trip
Verified Hotels.com guest review

6/10 Good

YI QU, 1-night trip
Verified Hotels.com guest review

6/10 Good

3-night trip
Verified Expedia guest review

8/10 Very Good

SHU-CHUAN, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

8/10 Very Good

3点办理入住，排着长队，然后被告知房间没有整理好，等了30多分钟才拿到房卡。退房也需要排长队。
Verified Hotels.com guest review