My experience at Karma Kandara certainly didnt meet my expectations of a luxury resort. Although the design of the resort if beautiful, the staff’s awaremess of certain industry standard service quality is weak, e.g. when we called them for a buggy, they somply told us to wait for 15min wothout giving a reason, AND, when we waited waited and called and waited, a buggy finally appeared but the driver told us we were not his assigned guests... Also, as we were traveling with a young baby, we requested for a late checkout. While the staff promised us to check with his supervisor and get back the next day, he never did (we ended up calling the front desk to chase and had to explain our situation to another staff all over again). The same issue happened with our booking of in villa bbq. Toothbrush was missing when we checked in. Also, check in was a bit chaotic as rhe front desk was small and guests weren't told who was first or how long they would have to wait for their room. Staff at the beach was friendly though.