4/10 Fair
Dec 26, 2023
There was no Lux at all, only issues.
It seems that the host has a special opinion about what "Lux" means.
When we arrived at the place, it was quite cold and there was no guidance on how to turn on the heating and the thermostats on the radiators were covered with rubber, preventing us from adjusting the temperature.
Additionally, there wasn't enough bedding for the three of us. Only one bed was prepared, and I had to personally go to the host owned hotel to complain and ask for extra bedding. Same issue with the towels. I booked for three people, but only one towel was provided.
In terms of the kitchenette, the fridge was dirty and couldn't be closed properly due to frost from the freezer compartment. There were only two pans available, and they were not suitable for cooking. There was a severe shortage of crockery, with barely anything provided. There were no supplies such as coffee, tea, or sugar.
Moving on to the bathroom, there was no soap, shower gel, or shampoo provided. Additionally, there was no rug in the bathroom, and the toilet seat fixture was broken. And the radiator was not functioning.
There was also a problem with the WiFi. Although it was provided, there was no indication of the password after booking or in the flat. I had to contact the host directly to obtain the WiFi password.
Despite these issues, I would like to mention that the hotel receptionist was lovely and extremely helpful throughout our stay, so I give them one star. Another star goes for the breakfast provided at the hotel.
Verified traveler
1-night family trip
Verified Hotels.com guest review
