4/10 Fair
Nov 17, 2024
Derelict...trip hazard...false advertising
The place looks derelict. When i checked in I was told immediately that the they were doing some renovations. I was also informed that no breakfast was being served. This is an amenity I look for when choosing a hotel. There were pipes across walkways that were trip hazards. As someone with walking issues it forced me to walk off the path to avoid the pipes. The room door handle was loose. The kingsize bed had a hollow divot on one side so the only comfort was to sleep sideways. The office chair was torn up. I am reaching out to Comfort Suites group as the advertising on the website did not specify lay out the renovation issues or the change in amenities as noted when registering. This is false advertising. The price should have reflected this. (Photos wont upload)
Emily
Emily, 1-night trip
Verified Hotels.com guest review