The cleaners did not clean the room during our 3 day stay. We had to call a phone downstairs (no reception except for check in times) asking for new towels, which were then dropped off by the restaurant workers. We were on the top floor (largest rooms) and the aircon was not working so we just spent the whole time with the windows and blinds closed to minimise sun heat in our room. We were told it wasn't working, then told it's a new building...which all made no sense. Nobody came up to help us or check the aircon unit itself. We requested fans to have in the room as it was over 30 degrees and they didn't have any available. The aircon is a really weak fan at best. Also, there was no kitchen equipment or utensils available at all. Not even cutlery. Before check in we received a surprise email that we can hire kitchen equipment for the kitchen. We had no plans to cook, but had we known there are no cutlery, washing up liquid or even more than 2 glasses for a drink, we would have definitely just booked a different hotel. The beds are also really soft and uncomfortable. If you have back issues, I would avoid. The floor is really hard to walk on and no rugs. Lastly, we had issues finding a parking space when we returned back in the evenings due to restaurant guests. The car park is a tight turn and always filled in the evenings. It would make sense if they allocated spaces exclusively for hotel guests as they have no where else to go.