Toilet almost overflowed started at 6:30 pl. contacted front desk at 6:39. Took that 10 minutes to get someone to answer front desk phone. They told me they would send a plunger. I’m not really interested in working on the hotel plumbing. They said they would send someone to check the problem. We continued to call off and on until around 10 pm. Still unable to use the toilet my husband went down to the front desk. They finally sent a man. He came I. The room and put a plunger in the middle of the bathroom doorway and left. Finally I contacted Hotels.com and chatted with someone. They immediately contacted the hotel and we were finally able to move to another room. This wasn’t a very pleasant experience. Thanks to Hotel.com we were able to enjoy the rest of our trip.
Rita
3 泊の家族旅行
8/10
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Steven
1 泊の家族旅行
8/10
Both room and bathroom was large and accommodated both of our needs when getting ready.
It had free parking and was ideally located for our stay and visit to dollywood and gatlinburg. We also took a walk to the nearby Margaretville. There was a shuttle but we didnt use it.
We had a storm so it wasn't warm during our stay - the room aircon was controlled by a wall remote but it did not actually control the aircon unit. We asked the desk staff and they came up to help but had the same problem, in the end we covered the fan space with a towel to stop the breeze.
Sophia
2 泊の友人との旅行
10/10
Dominique
1 泊旅行
10/10
Hotel staff, extremely helpfull and courteous.
The room was spacious and immaculately clean.
The hotel is very well situated in Pigeon Forge.
Eirlys
3 泊旅行
10/10
The hotel was nice, my family and I were pleased with the facilities and enjoyed the hotel very much
Brandon
3 泊の家族旅行
8/10
We needed to grab a hotel in the area for the night. Large room, VERY clean, and bed was comfortable for the price. Would recommend. Oh! Super close to downtown!
Jennifer
1 泊の家族旅行
10/10
Angie
2 泊の家族旅行
10/10
Byron
1 泊旅行
4/10
The hotel pool had dead bugs and green looking stuff in parts of the bottom and right over the middle was a huge ceiling/paint bubble with a hole in the middle (assuming the hotel has or had a leak that was or is still leaking into the indoor pool (the hot tub was much cleaner just hair and dirt in corners that could be easily cleaned up) went to front desk to ask for pool to be tested/cleaned and we kept checking to see if pool was cleaned afterwards but sadly it wasn’t and the shower/tub wouldn’t drain and you couldn’t set the desired temperature for the room it kept resetting itself to some energy saving mode front desk call was to no avail.
宿泊されたお客様
2 泊旅行
10/10
The woman at the front desk was awesome ! The place is super clean with great amenities!
Kylie
1 泊の家族旅行
8/10
I have to complain about the paid extra for breakfast. We ate at about 8:20 it being open from 7 to 9. Not busy. Pancakes were gone. Sausage links were the toughest I have ever bit into. Shoe leather is not an exageration. Overall rating is abysmal.
宿泊されたお客様
1 泊旅行
10/10
Travis
1 泊の家族旅行
10/10
We just wanted to get away as last Wednesday was my wife’s birthday and Sunday was Mother’s Day’s. While the weather didn’t cooperate with some of our thoughts and plans, we still made good use of our getting away. In the evenings, we started by just relaxing in the hot tub then going back and just lounging in the room. It was so great, that we made sure we after a day of shopping or walking, we were back in the hot tub. SUPER 😉!
James
3 泊旅行
10/10
We enjoyed our stay. The hotel was clean, comfortable and close to many things to do.