If I hadn't benefited from the thoughtfulness of the person who checked me in, I would have had a pretty awful room. The next day, I got moved into a very nice room, and that was a pleasure. The staff on all counts was delightful - very. Food: I only tried the breakfast buffet which was nice except there was no fresh fruit! The water in my bath tub had a hideous yellow-green color (so the shower must have, too), but apparently renovations in the hotel are causing this, hopefully just temporarily, and some things weren't in top condition (for ex., bad cord on phone). However, I do think that in this hotel, it doesn't hurt to ask - you just might receive. Again: the people are great.