So, where do I start. No one was ever at the front desk even during “open” times. The food bar was mediocre at best. Our shower head broke on first use, couldn’t find anyone to fix ( about 4pm ) till following morning. Used as a water hose till fixed. The shower was soooo small the curtain touched you everywhere. So I felt so dirty after each shower. The shower was so small it gets the bathroom floor wet. They provide squeegee for you to get water off floor into drain. Our drain was not even with floor or under floor level so it took pushing the water into it with purpose vs it draining right. They provide a floor towel, that’s great, but when the whole floor becomes a pool that towel does nothing! Our bathroom sink dripped too. Went looking for a maid or the office worker for more big towels after they cleaned our room the next day and they took our big towels and floor towel, but didn’t return them. Left a bunch of hand towels ( kitchen towel size) but low and behold couldn’t find anyone at 630 pm again during open hours. So I dried off with a small towel. Customer service sucked. Rude when I did find them and asked where I should go for help. Like I shouldn’t be needing help. I read the reviews before reserving this. I only looked at recent within the last 6 months ones. Looked good. IT LIED! It was dreadful. Between wet floors, no clock, the tv in the room as promised is great but it doesn’t have cable so blue screen it is, or snow. No welcome book with local eateries.
