Peninsula 3, Marina Halong,, Halong Marine Blvd, Hung Thang Ward, Ha Long, Quang Ninh Province
What's nearby
Ha Long Night Market - 5 min walk
Dragon Park - 6 min drive
Ha Long International Cruise Port - 7 min drive
Halong Bay Marina - 12 min drive
Tuan Chau Beach - 17 min drive
Getting around
Haiphong (HPH-Cat Bi) - 46 min drive
Noi Bai Intl. Airport (HAN) - 147 min drive
Ga Ha Long Station - 10 min drive
Cai Lan Station - 12 min drive
Cang Cai Lan Station - 14 min drive
Airport shuttle (surcharge)
Restaurants
Nhà hàng Thủy Chung - 18 min walk
Nha Hang Pho Bien - 16 min walk
Magnolia Restaurant - 3 min walk
Dung Anh Coffee - Bakery - 16 min walk
Cua Vàng Hải Sản Nhà Hàng - 13 min walk
About this property
Citadines Marina Halong
Citadines Marina Halong features a free kids' club and puts you within a 15-minute drive of Halong Bay Marina. After hanging out at the outdoor pool or indoor pool, guests can grab a bite to eat at Soul Bowl Restaurant, one of 4 restaurants, which serves Asian cuisine and is open for breakfast, lunch, and dinner. Other highlights at this luxurious hotel include a bar/lounge, a fitness center, and a children's pool.
Languages
Chinese (Mandarin), English, Malay, Vietnamese
At a glance
Hotel size
580 rooms
Arranged over 26 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11:00 AM
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Due to renovations, the following facilities will be closed until further notice: On The Rocks Bar (30th floor), Social Lounge, and the outdoor pool.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Free children's club
Pets
Pets allowed (dogs and cats only, 2 total, up to 22 lbs per pet)*
Service animals welcome
Restrictions apply*
Pets must be supervised
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Onsite parking available only on request
Free onsite self parking
Wheelchair-accessible parking on site
Transfers
Airport shuttle (available 24 hours)*
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Buffet breakfast (surcharge) each morning 6:00 AM–10:00 AM
4 restaurants
Bar/lounge
Room service (limited hours)
Snack bar/deli
Water dispenser
Traveling with children
Free children's club
Children's pool
Grocery/convenience store
What to do
Pool table
Beach nearby
Cave exploring nearby
Working away
24-hour business center
4 meeting rooms
Computer station
Conference space (1808 square feet)
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Free bicycle rentals
Bike storage
Pool loungers
Pool umbrellas
Facilities
1 building/tower
Built in 2021
ATM/banking
Garden
Fitness center
An outdoor pool
An indoor pool
Designer stores on site
Bicycle parking
At least 80% of food locally-sourced
At least 80% organic food
Vegan dining options
Vegetarian dining options
Local culture & ecosystem education
At least 80% lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Banquet hall
Outdoor furniture
Accessibility
Elevator
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Well-lit path to entrance
Room amenities
Be entertained
LCD television
Cable TV channels
Home comfort
Air conditioning
Bathrobes and slippers
Window screens
Sleep well
Soundproofed rooms
Turndown service
Bed sheets provided
What to enjoy
Balcony
Individually decorated
Freshen up
Bidet
Designer toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Toilet paper
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Meal delivery service
Free bottled water
More
Daily housekeeping
In-room safe
Connecting/adjoining rooms available
Eco-friendly toiletries
Energy-saving switches
LED light bulbs
Recycling
Water-efficient showers only
Water-efficient toilets only
Local maps
Special features
Dining
Soul Bowl Restaurant - Overlooking the garden, this restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.
Sandals Restaurant - Overlooking the garden, this restaurant serves breakfast, lunch, and dinner. Open daily.
On The Rocks Rooftop Bar - This bar overlooks the pool. Open daily.
Fees & policies
Optional extras
Buffet breakfast is offered for an extra charge of approximately VND 350000 for adults and VND 260000 for children
Airport shuttle service is offered for an extra charge of VND 1490000 per vehicle (one-way, maximum occupancy 6)
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Rollaway beds are available for VND 850000.0 per day
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of VND 500000 per accommodation, per night
Parking
Guests must contact this property in advance to reserve onsite parking
Pool, spa, & gym (if applicable)
Pool access available from 6:00 AM to 9:00 PM
Policies
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Only registered guests are allowed in the guestrooms.
This property uses eco-friendly cleaning products.
Guests can rest easy knowing there's a fire extinguisher and a security system on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Also known as
Citadines Marina Halong Hotel
Citadines Marina Halong Ha Long
Citadines Marina Halong Hotel Ha Long
Frequently asked questions
Does Citadines Marina Halong offer free cancellation for a full refund?
Yes, Citadines Marina Halong does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Citadines Marina Halong?
Yes, there's an indoor pool, an outdoor pool, and a children's pool. Guests have pool access from 6:00 AM to 9:00 PM.
Are pets allowed at Citadines Marina Halong?
Yes, cats and dogs are welcome, with a limit of 2 total and maximum weight of 22 lbs per pet. There's a charge of VND 500000 per accommodation, per night. Service animals are exempt from fees.
Is parking offered on site at Citadines Marina Halong?
Yes, there's free self parking.
Is airport shuttle service offered by Citadines Marina Halong?
Yes, an airport shuttle is available. The charge is VND 1490000 per vehicle one-way.
What are the check-in and check-out times at Citadines Marina Halong?
You can check in starting at 3:00 PM. There's a charge for early check-in (subject to availability). Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
What is there to do at Citadines Marina Halong and nearby?
Have fun during the warmer months with activities such as cycling. Additional recreation nearby includes spelunking. Enjoy a swim in the indoor and outdoor pools after a day out and about. Citadines Marina Halong also has a fitness center and a garden.
Are there restaurants at or near Citadines Marina Halong?
Yes, there are 4 onsite restaurants, featuring Asian cuisine and garden views.
Does Citadines Marina Halong have any outdoor private spaces?
Yes, every room features a balcony.
What's the area around Citadines Marina Halong like?
Citadines Marina Halong is a short 5-minute walk from Ha Long Night Market and 16 minutes' walk from Cái Dăm Market.
Citadines Marina Halong Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.2/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
8/10 Very Good
Sep 20, 2024
Clearly took a beating from the storm but overall good. -2.5 for not serving any water or drinks untill half finished eating dinner and 3 requests.. Hello... :-\
Breakfast was above average and rest staff was very good so earned 1 back. Certainly 5 potential. Recommend.
Jonathan
Jonathan, 1-night trip
Verified Expedia guest review
10/10 Exceptional
May 19, 2024
Lisa
Lisa, 1-night trip
Verified Hotels.com guest review
8/10 Very Good
May 11, 2024
Nice hotel but noisy construction nearby and not many dining options in the hotel
Ralph J
Ralph J, 3-night trip
Verified Expedia guest review
10/10 Exceptional
Mar 13, 2024
Perfect place to stay and relax.
Anh Quoc
Anh Quoc, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
Nov 29, 2023
Laxmikant
Laxmikant, 1-night trip
Verified Expedia guest review
10/10 Exceptional
Jul 15, 2023
This place was very relaxing. The 2 swimming pools are too small and way too crowded. The breakfast is not good. Overall the place is good.
jenny
jenny, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 15, 2023
Brenda
Brenda, 1-night family trip
Verified Expedia guest review
6/10 Good
Jun 23, 2023
The hotel is stunning, spotlessly clean and the pools are really nice. Breakfast buffet was varied and had a massive selection.
Unfortunately the bed was the hardest we have experienced in any hotel and we did not have a good nights sleep.
The shower is bizarre too, it’s in the bath at the same level as the bath tap, and there is no holder or bath curtain meaning you have to hold the shower head and water goes on the floor no matter how careful you are.
The area around the hotel is almost completely abandoned.
Samuel
Verified Expedia guest review
10/10 Exceptional
Mar 19, 2023
BEST HOTEL 👍👍👍
Excellent is only the world i can say for this hotel. I give 5 ⭐️ for all & definitely will recommend to all my friends if they visit Halong Bay in future.
CINDY
CINDY, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
Dec 11, 2022
Building site - do not book!
We booked 2 nights here for my gf’s 30th and regret the entire experience.
A room with a view (of the bay) = you could just about see the bay but most of the view was of the giant construction site surrounding the hotel. There’s no mention of this on hotels.com and the photos shown are CGI = there’s absolutely zero greenery surrounding the hotel and construction went on from 8am to 10pm at night. See photos for the view from the balcony, it was very noisy!
When we arrived, we immediately wanted to check out after realising the hotel wasn’t as marketed or as expected. Despite spending over 4 hours on the phone to various agents from hotels.com, none of them were able to help and I was told to wait 10+ days for a response, despite only staying for x 2 nights.
On the first night, there was a party happening next door until 2am. Despite several phone calls and trips to reception, they weren’t able to get our neighbours to turn the music down. We ended up having to request a room change just for a quiets night sleep - and zero apologies given for the inconvenience.
Hotel was also like a ghost town, very few people there, probably because of the construction and fake photos that hotels.com shows of it.
Do not stay here, and also do not book through hotels.com either as customer service is terrible !
Samuel
Samuel, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Oct 28, 2022
Matthew
Matthew, 1-night trip
Verified Expedia guest review
6/10 Good
Aug 11, 2022
It is located in the middle of nowhere in an area in full development but yet inhabited. It might be ok in a few years but not now. Severe problems with the A/C.
Verified traveler
2-night family trip
Verified Expedia guest review
10/10 Exceptional
Jul 13, 2022
PARMOD K
PARMOD K, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
Jul 4, 2022
Michael
Michael, 1-night family trip
Verified Hotels.com guest review
8/10 Very Good
Nov 17, 2024
Nice
Cheap and nice hotel
Verified traveler
1-night trip with friends
Verified Hotels.com guest review
8/10 Very Good
Sep 8, 2024
won tae
won tae, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
Apr 16, 2024
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