2/10 Poor
Sep 23, 2024
Exterior sign not lit up should have been our first red flag. Able to check in quick but hotel in general needed some updates and TLC. Fixtures in bathroom had begun to rust that carried to towels and overall cleanliness seemed at a minimal standard. We light bulbs missing from fixtures. Beds were comfortable and slept well until morning when spotted a large bug that resembled a bed bug on comforter sheet
Called from front desk (as no one present) who sounded surprised and noticed it was the same person from the night before came, immediately spraying around my bed but not my niece’s bed and swapped our rooms right away. Next room was slightly better but my niece noticed a bug running around in shower curtain seam and became uncomfortable. When talking to desk second time, staff became defensive and accusative. They came in and changed out shower curtain but said they would not move us or refund us any portion of our three night stay we booked. We left and found a different hotel in another town further away.
Erin
Erin, 3-night family trip
Verified Hotels.com guest review