Rooms NOT AT ALL AS PICTURED, looked like a Norwegian reform prison cell, indifferent, snippy staff to boot.
Corner slice of window with no tint/mirroring looking inside the building directly across to the glass elevators and all floor halls, so no window really (must use curtains at all times).
A/C not working in room.
Expensive 5 item choice menu in restaurant (well overcoojed burger = $25 usd (no room service either, best to get food rom nearby REMA 1000 or in hidden in hotel lobby snack bar)
Refrigerator not working. Given a bag of ice and a towel for my insulin. Nothing for my food, no apologies either.
Desk staff very entitled and rude when told of issues. Chastised like naughty school children for contacting hotels.com about room, dismissive & impatient about refrigerator/insulin concerns.
No water glasses. No bath floor mat. 2 small towels in bathroom. Cheap awful toilet paper, ugh. Shower stall doesnt fit to floor so water cones out from under on bathroom floor, dangerous with no bath mat / floor towel.
Tiny sad old pillows. 1 per bed, extra ones in room but without pillowcases.
Outdated and spartan, like a $50 room. In desperate need of renovation. Nothing at all like the room in the booking photos. Was selling for $225 the night I was there (I had booked at $175).
Hand sanitizer machine outside breakfast buffet empty. Gross.
Never again.