Everything was great. The property had Everything we wanted.
Thomas
2 泊旅行
8/10
Leah
1 泊旅行
10/10
abigail
2 泊旅行
2/10
Had my room I had booked full already
Martin
1 泊旅行
10/10
Elizabeth
2 泊旅行
6/10
宿泊されたお客様
1 泊の出張
10/10
The staff was super friendly and knowledgeable. Valets were quick and helpful. Hotel restaurant was delicious
Nan
3 泊の家族旅行
10/10
Shelia
1 泊旅行
10/10
David
1 泊の出張
6/10
Check in was horrible! They couldn’t find our reservation and when I showed the info on my phone they said I had the dates wrong. They were not wrong. Then they found us and told me I said my last name wrong!!!!! The room was ok. It was missing pillows and towels! We were on the Milwaukee Street side which was loud from bars and cars. There was no room service menu so we were not aware that the hotel had room service. The restaurant was a nightmare with horrible service! We went for breakfast on Sunday and it wasn’t very busy. It took 1.5 hours to get eggs. We couldn’t get coffee refills because we couldn’t find the wait staff. They put the cream in before they deliver to the table. My husband takes his coffee black and was forced to drink it with cream as no one came back to the table. It was all around a terrible experience! This makes me sad considering how expensive everything is. Also had to pay $10 a day for WiFi when they advertised free WiFi. The only thing that works great there is the valet service. $40 a day plus tip. They work super hard and are on top of their game! Not sure I would stay there again considering the total experience! Definitely not worth $300 a night.
Michele
2 泊の家族旅行
10/10
Heather
3 泊旅行
2/10
We booked a queen double (paying 565!), and when we arrived at the hotel they said there was a leak in the room and had to put us in a king - no more doubles available. They said they would bring a cot(s) for our children, only to arrive back later that night, no cots were delivered and when we called the front desk they informed us they did not have any available. The worst night of sleep on the floor in a hotel - has to be the grossest thing ever! Do better!