2/10 Poor
Dec 17, 2024
Worst customer service & room experience
First of all, I was not greeted when I walked in. I had to initiate conversation and before she said a word to me, she got up and turned on a light. When she did speak it was to ask for my DL. I gave it to her and she looked at a screen for several minutes before I had to speak first AGAIN. I asked if was she able to find my reservation. I had checked in online. She said she was trying to see if I was prepaid. I wasn't which she would have known if she had asked. Once she got my card and printed out the forms, instead of bringing the form where I was standing, she put it on the opposite side of the counter for me to sign. I almost didn't move but I needy blessings to keep flowing... We have been traveling a great deal for business and this has been the worst customer service experience I've had. Got through that only to get a crappy room. So disappointed.
Our room was not up to our standards. It was not clean, paint was peeling, there was a piece of toilet paper in the peep hole and you can see the outside from the crack in the door. We are staying because we are tired but we are not happy... At all!!!
Oh and the rude person at the front desk was the manager on duty.
Also, I tried to add pictures but for some reason it's not working. There are pictures though... Sigh
Vanessa
Vanessa, 1-night business trip
Verified Hotels.com guest review