I have never stayed in a schizophrenic hotel before but this is definitely one. It is a luxury hotel in many respects, the building is beautiful, the furnishings, the decor, many things make this a really high class hotel. Also, the front desk staff and housekeeping were friendly and helpful.
But there were also aspects that I found perplexing. Our room was spacious and beautifully appointed, but it only had a tiny closet with 4 hangers, which also housed the safe, and a tiny minibar with only 4 drinks. There was no ice available in the hotel. There was a great deal of open wall area where they could have included a much bigger closet, but it seemed they chose to focus on appearance rather than usefulness, more like a museum. The bathroom was also a dichotomy. It was beautifully designed with a large tub, shower area, picturesque and glass walls with electric shades. But the design was such that once you used the shower the entire bathroom floor was always wet and slippery, and I nearly fell on more than one occasion.
Overall, the staff was very friendly and anxious to help, except for the dining room staff. The included breakfast was less than satisfactory. The food was mediocre at best, and the staff seemed to disdain any eye contact, or any contact at all with guests. They were very good at cleaning tables and washing dishes and that seemed to be their primary focus. Guests often had to request for buffet food to be refilled, and the refills were often cold.