Overall a pleasant stay! Some divergent information between hotel crew members on wether we had to check out online or not as well as on paying for receiving packages made some processes unnecessary confusing. Bus schedules for parks would me much appreciated. Earlier buses to Epic as well.
Maíra
8 泊の友人との旅行
10/10
Estadia maravilhosa!! Hotel maravilhoso!!!
Valeria
4 泊の家族旅行
8/10
Hotel enorme, quartos Ok, porém nada demais, poucos elevadores, filas nos elevadores, limpeza geral deixou a desejar.
SARAH
9 泊の家族旅行
10/10
We had a good stay
Leanne
1 泊の家族旅行
10/10
We loved our stay
Leanne
1 泊の家族旅行
6/10
Peter
7 泊旅行
10/10
Everything was wonderful, from check-in to checkout. Would recommend
Emily
2 泊の家族旅行
10/10
Estadia incrível, quarto impecável, localização e facilidades do hotel excelentes
Luciana
7 泊の家族旅行
4/10
I don’t like writing bad reviews but when it earned I must. This was the 2nd time staying at this hotel and while the first experience was good this experience was the opposite. Customer service was NOT the same. While trying to ask some questions at the vacation counter a women there wouldn’t allow me to get my question out before she was giving me her answers and when I asked for her to allow me to finish my question. She had an attitude and gave me the same answer she already told me. My next issue is that some staff members don’t speak or understand English so again trying to ask a question about the food or service they just looked at me funny or gave me some random answer. Not helpful. My biggest issue is when my family and I tried to leave the parking lot our key cards would not work and we were not the only ones. One of there employees behind my car was nice and tried to help but even he couldn’t get it to work. When we gave up and went into the lobby to let the hotel rep know she told me that the manager was out there twice and that it’s working and to be more patient as it’s not the machine that is malfunctioning. When I told here that one of the employees tried he could get it to work and when we tried using the call button the voice message would come in the disconnect before you had a chance to leave a message. My wife talked to the same hotel rep and got the same manager to try and it didn’t work. He apologized as some cards where disconnected a day early.
Aristeve
5 泊の家族旅行
10/10
Loved this hotel and spacious room with 3 double beds. Storage for a large family though was severely lacking with only 3 drawers total
Lucy
2 泊の家族旅行
10/10
Daniel
2 泊の家族旅行
10/10
GABRIELA
8 泊の家族旅行
10/10
Estadia incrível. Gostei muito do tamanho dos quartos, limpeza e organização.
Bruno Henrique Dias
5 泊の家族旅行
6/10
They upgraded us free which was awesome and appreciated. However, there were a few minor issues. Checkin wait was long but very informative since it was our first time at a Universal hotel. There was a puddle on the first floor near a cooling unit, I’m sure plugged drain or something causing the carpet to be wet. Pools hours on website were different from actual hours and they close the pool 15 minutes early. Room felt a little dated. Hair dryer didn’t work in room and it was gong to be over an hour to fix when we were leaving for the park early in the morning. They did comp us food tickets which proved useful in the evening for dinner.
Corey
1 泊の家族旅行
10/10
O hotel é maravilhoso, super conveniente para ir aos parques da Universal. O shuttle passa a cada 15m, é ótimo. Tem vários restaurantes bons a uma pequena caminhada de distancia, e as paradas de ônibus para outros locais são bem próximas. A limpeza do quarto é diária, a piscina é incrível.
Daniela
7 泊旅行
10/10
Truly felt like staying at a high end resort but at such an affordable rate. The pool was always clean, and there was always food, snacks, and drinks readily available. Also great that there were restaurants and a Walgreens in super close walking distance, which was great for us who don't drive.