Parking lot assistance is horrible! We got stuck in the parking lot and called the assistance desk. The operator, Roberto, was very rude and literally refused to let us out. He kept repeatedly saying.., “ well, how did you get in?” And saying that, we should have exited before 11:30. Which was never explained. We sat and ate breakfast after check out & had no idea. Instead of letting us out, he taunted us for a good 23 minutes before opening the gate. My husband threatened to call the police & file a report before he let us out and said, next time leave on time. It was an absolute nightmare!