What the extended day through Expedia when I got there, I could not check in because they did their night audit and it wouldn’t let me check in so I want my refund. They did it on their end. They need you to do it on your end Expedia.
Trina
1 泊旅行
6/10
They gave me a charge for late check out but I checked out at 10:15 am. Left my card on the front desk because nobody was there after 5 minutes….other than that, my stay was great.
Brittany
1 泊旅行
2/10
Mean staff, they didnt have room availability but let me book it.
Destiny
3 泊旅行
4/10
Check in took FOREVER, even tho there was only one person in front of us. Then we were rudely informed of the non negotiable $100 deposit (even tho we already paid, and there was no mention of this on the website).
As we left ON TIME, I stopped at the front desk to make sure they knew we were leaving. The next day I realized they only refunded a portion of the deposit- the reason stated… LATE CHECK OUT?!?!
The only nice part about this stay was the person that fixed this error and refunded the rest of my deposit (which took 7-10 business days to come back).
Next time I’ll shop around a little more.
Nika
1 泊の友人との旅行
10/10
Luis
1 泊旅行
2/10
Andrei
1 泊旅行
4/10
raquel
1 泊旅行
2/10
Really needs cleaning and the walls need fresh paint. Floors in the room and the corridors need to be swept and mopped.
Michael
1 泊旅行
2/10
Crystal
1 泊旅行
2/10
Roaches. Refund denied for both nights. Was only there 5 mins.
Cheri
2 泊の出張
10/10
It was as clean as it could be but the hotel trim and appliances were not in good shape
Jims region
1 泊の出張
4/10
Scott
4 泊旅行
10/10
ANGELES
1 泊旅行
4/10
This has not been a good experience.
宿泊されたお客様
13 泊の家族旅行
2/10
I woke up with bed bug bites and bugs all over me and in the bed. I was loved to a different floor and room and that room had roaches. The staff was extremely nice but they should’ve definitely been notifying people of this issue
宿泊されたお客様
7 泊の出張
2/10
You have roaches
宿泊されたお客様
1 泊旅行
10/10
Johnathan
1 泊旅行
8/10
Joseph
1 泊旅行
8/10
Convenient and quiet
Sharnita
1 泊の恋人との旅行
2/10
Nasty dirty nasty bathroom this hotel is not worth your money on top that they have roaches crawling everywhere anyone come to this hotel that will be disappoint
Belinda
1 泊旅行
2/10
Did not stay.
They had no record of my reservation and were booked up.