When we got into our room, we discovered that it wasn't very clean. It looked like some things had been cleaned and other things had been missed in multiple ways. We went back to the front desk to ask for a new room, and it took them a while to sort out getting us another room, partially because the front desk staff wasn't trained on how to deal with it, and also because they technically didn't have a room available, but in the end, it all worked out. The second room was definitely cleaner, but still below our standard for cleanliness, and then also the air conditioning unit was having some control issues. Ultimately, our room was cool, but we couldn't lower the temperature if we wanted it to. The staff was nice and pleasant though, and the breakfast staff was especially nice.