Not happy. An iPad was lost during our stay. Since none of my family members have taken it out from the room, someone must have entered into our room and removed (i.e. stolen) it during the time we were having breakfast and a morning walk. The receptionist immediately took actions when we reported the incident but no update after three days despite my two emails and a telephone inquiry. Very disappointed.
We stayed 2 nights and it was relaxing. The best view of the golden bridge was early in the morning when the sky is clear without the fogs and the crowds. Everything was good except for their buffet, which is very poor quality and narrow choices.
Tuan
2 泊旅行
6/10
The check in at the cable car station is so messed up, waited more than 30 minutes just to check in and we were 4th in-line.
After going to the 2nd floor, we realized there is another check-in counter....
No staff informed us of the options and we waited in line at the cable car lobby with most non-existent air conditioning.
Kok Huat
1 泊の友人との旅行
10/10
Thanyaporn
1 泊旅行
8/10
Dominick
1 泊旅行
8/10
Not a fan of theme parks but this one is good. Hotel very good but very noisy at night with inconsiderate guests. Buffet dinner chaotic with too many people wasting too much food.
Jackie
2 泊旅行
10/10
What an awesome experience. Breathtaking to say the least. The grounds have plenty to see and do including various dining options. The Golden Hands Bridge is for sure a must see in a lifetime. There will also plenty of areas to capture the most amazing photos.The hotel itself has like a Harry Potter feel to me. Our room was very hot, even though the staff responded promptly we couldn’t seem to get it at a comfortable temperature. There is also a trick with the lighting. It was all or nothing. The main switch also control the bathroom area. I’m sure we could have called Steve out for that also but we were too tired. Overall, it was great.
Bridgette
1 泊の友人との旅行
10/10
We had a great stay at Mercure. The breakfast spread was awesome and service staff was absolutely attentive. I am grateful to the receptionist at the cable car station who processed our check-in with not too much hassle as my husband’s English name was not in the passport hence did not match with the booking’s name. It was a pity that we missed the Alpine Coaster during the cloudy weather. Overall, we enjoyed the foods, sceneries and the cool weather. The only thing that was not comfortable for us was the bed since we are not used to hard bedding.
宿泊されたお客様
1 泊旅行
10/10
Felt like staying in a Fairy Tail story book, very Cool. Great for families
Ayonava
1 泊の家族旅行
4/10
The hotel was the most expensive we paid for whole in Vietnam but was by far the worse we stayed in. The corridor smelt of urine, the room was a bit dated and the shower didn't heat up. The breakfast buffet had a good choice but the food was cold.
Giray
1 泊旅行
8/10
The hotel was really nice breakfast was huge with many choices. The sink in the room was plugged and a funky smell. Worst was checking out, total chaos
doug
1 泊旅行
10/10
Good service, comfortable rooms, wide variety at breakfast. Bell hoppers will carry your baggage from point to point.
Ying-Sing
1 泊の恋人との旅行
10/10
Had a deluxe room with balcony and the balcony was awesome, tons of plants and a table and chairs.
They start music in hallways at 630am.....bit early if you want to sleep.