ユー & ミー (ピサ)

This hotel is clean and quiet, and close to the downtown. They offer free expresso, which is nice. They do not have anybody on site and send you an email in the morning to inform you how to get in the hotel and fetch the key for your room. Check out is also self check out (just leave the key in the designated position).

Only one of two bath rooms has the bath. The light is too dark, should have white neon light. It would be nice if hotel provided a pair of slipper. The view is good and very private.

It's a very nice hotel , everything is close , l like it .

I went there just to sleep and I left my luggage throughout the next day. Also, I prefer locker rooms instead of a public accessible luggage storage. Their system does not include humans to minimize costs. This is good in one perspective. However, at some situations, when I was in doubt about how to do a specific task, I wish to receive some help from a human.

Nice place, right in between the train station and the leaning tower.

The hotel charged us for 2 nights but we only stayed for 1 night. We've written the hotel but it's been 7 days and they haven't got back to us...

great location right on river; we showed up 4 hours early for check in and someone still came to meet us; room was very clean, loved our stay

Clean appartment and comfortable bed. Spacious room close to all attractions. The snacks were good although there was no milk provided for the coffee that was provided. Breakfast not enough, it should not count as b&b

The view from the balcony was exceptional. The automated check in went smoothly. The beds were a little to soft for me, but in all it was a nice place.

Poor communication for check in process. Information regarding check in should be relayed at time of booking! It is not acceptable to receive emails a day or two before arrival. Most are already on their journey and too many assumptions are made that travelers will meet this rigid, self-serving establishment. If you are a hotel or B&B, you provide a service at all times, not when it suits your lazy, half effort to provide a service. When we arrived, no one to be seen, and another guest came at the same time with no information regarding check in as well. We had to find a local to call this group and get the information needed to enter and do their job! Very unprofessional and lacking courtesy to customers. No regard to normal customer service practices and very little work ethic in any standard of hospitality! It is a shock this establishment can operate in this manner, let alone exist! Poor breakfast, room good, and everything else not up to basic standards. We recommend to all, never to stay here regardless of cost or for your personal well being. Overall, a disgrace!