ホームウッド スイーツ バイ ヒルトン ハミルトン、オンタリオ、カナダ

We found that with all the restrictions the staff worked to ensure things were wiped down after each client and overall sanitized in every way.

The front desk and breakfast staff were very friendly. The hotel is very clean and safe. The kitchen was well equipped.

Wonderful hotel to stay. Beautiful amenities. We had a kitchen and a living for a decent price. I would highly recommended to people.

Lady at the front desk, which turns out was the general manager of the hotel, gave a poor first impression. First off, it was check in time and she was the only person working the front desk. A line up formed behind me and guests were being served at a very slow rate. She was taking phone calls and dealing with other guests while I was at the counter being helped by her with checking in. I only received part of her attention as she tended to the phone and other matters. Secondly, she assumed my overnight stay was for the sole purpose of having a party. She reiterated the fact that they had a “no party” policy multiple times even though I was not at the hotel for a party. I don’t know if me being in my 20’s made her think I’m looking to party but it was very rude of her to assume that was the case. She made it clear that if they received noise complaints, they would not hesitate to kick me and my fellow guests out with no refund AND we would be charged any compensation fees that the hotel needed to give to other guests who complained about any noise. I guess the fact that I booked a double room suite meant that it was for a party? Not sure why you have double room suites if you have a strict “no party” policy and assume that anyone booking that type of room has the intention of partying and making excessive noise. Not a good experience with the general manager of the hotel and it came only moments after entering the front door of the hotel for the first time.

Fabulous hotel, nice staff and would definitely stay here again. Only complaint is that the dark curtains in my room would not close. One the flimsy see-through one. I would not have minded if my room was not off a parking lot, as the lights were on all night, and someone easily could have looked in my window. other than that very nice hotel!

I liked this place it was very clean it had a very home like feeling with all the appliances in the room. That was very nice.

Nice bigs rooms, well maintained although in a sketchy part of the city

Location is good and there staffs,(especially concierge) were very friendly. Pillows were comfy, the room was clean. What else you need for a hotel?? Only cons were couches. I felt it's very old even the hotel is a pretty new one.

We purposely got a suite with a luxury shower including hydro massage. The shower barely worked! Water dribbled out could barely wash my hair because of it. The room lacked forks, bed sheets were stained. Mind of disappointing.

The hotel is very nice, clean and the staff were very accommodating, however it is in a very bad part of Hamilton. I felt very uncomfortable leaving the hotel without my car.