6/10 Good
Dec 23, 2024
Upon folding the bed sheets back on our first night we found long black pet hair everywhere within the bed and on all of the sheets and linen. When calling down to the front desk to get this sorted they sent up new sheets where we were told no one was available to strip and redress the beds. We were given king sized linen for queen sized bedding, and had to call three times to get the correct quantity of sheets to redress our two beds. Zero customer service was provided to help correct the issue, an alternate room was not provided as an option, nor was any compensation considered. Sadly we would rate our experience as very poor for this stay.
Courtney
Courtney, 2-night trip
Verified Hotels.com guest review