4/10 (まあまあ)
2025 年 8 月 19 日
NOT Handicapp Friendly
We had booked 2 adjoining rooms 3 months in advance, we were under the understanding that this hotel is handicapp friendly it is most certainly not, there is no step free entrance to get to reception once we checked in we went to find our rooms theres no elevator on the end of the hotel they put us in, so we find out rooms wendid find a ramp to use to push my mothers wheelchair in when we found our rooms they were not adjoining. The rooms looked clean and comfortable but when we went to look at the pool and arcade is when we ralized we would have had to go outside walk over half way arounthe hotel to enter the pool area because it the only way to bget my mom in her wheelchair into the pool area the only other ways into the pool area all require going up and down steps. We were traveling with 2 seniors and 3 heart patients that cannot really climb stairs so i called the front desk to whoch they 1st told is they did the best they could for adjoining rooms but thr best they could do was rooms across the hall i said i booked like 3 to 4 months in advanvmce so this should not be a issue i ask for our money back and when we got to the frobt desk they offered us a upgrade to 2 rooms out front in the motel portion but by this point with all the walking we just said we wanted our money back and i booked with hotels.com rooms at the best western intercourse village down t&e street and bw came with a free breaskfast where bird in hand has to breakfast
Shelly
Shelly、4 泊旅行
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