What was intended to be a sacred celebration of our anniversary was repeatedly disrespected and diminished by the hotel’s service failures and an undeniable atmosphere of exclusion. Specifically:
• At check-in, we were incorrectly told our room was paid for — a careless mistake only corrected after I insisted on a second verification.
• Our confirmed room booking was questioned and mishandled, causing unnecessary confusion.
• Dietary requests were ignored — dairy milk was served after a clear request for almond milk, disregarding health and personal boundaries.
• There were repeated micro aggressions and visible discrimination based on both race and sexuality, creating an environment that felt neither safe nor welcoming.
. A room attendant opening the door before knocking.
• Attempts to order room service were discouraged, adding to a growing sense of being unwanted.
• Our room was not cleaned despite requesting service while we were out.
• Basic amenities such as the refrigerator were broken and unresolved.
This series of disrespectful actions and oversights made it abundantly clear that inclusivity and guest care are not practiced values at Holiday Inn Southend — they are merely advertised ones.
It is unacceptable that in 2025, paying guests should have to experience discrimination, gaslighting, and neglect. We deserved better. The establishment failed not only to meet the basic standards of hospitality but failed to honour the dignity of your guests.
Ashlekah
Ashlekah、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 25 日
David
David、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 22 日
Matt
Matt、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 20 日
Had a fantastic stay here before an early flight. Lovely room with everything we needed. Didn’t eat here but restaurant was good value according to the menu on display. Friendly check in and out. Cleanliness was top notch. Fantastic bathroom with extras.
Beverly
Beverly、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 19 日
Paul
Paul、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 17 日
Matthew
Matthew、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 17 日
Ewa
Ewa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 16 日
Great - will return again
Helpful friendly staff
Clean fresh hotel and room
Good selection of toiletries
Good shower
Room has everything you need
Spacious room
Good affordable price
Lisa
Lisa、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 13 日
Overnight success
Stayed for just one night and everything was excellent from moment arrived to the moment we checked out.Had breakfast which was excellent and room was very nice with lovely beds
If I did have a small complaint it would be maybe a small fridge would’ve gone down well
William
William、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 7 日
Dieter
Dieter、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 31 日
Gregory
Gregory、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 3 月 17 日
lucas
lucas、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 13 日
few issues But they sorted everything love staying
The trip started been asked for ID when i was paying for parking as well never been asked for ID here
then the shower did not work this morning
BUT i really have to say the very nice lady on reception dark hair with pony tail was so nice so helpful sorted a shower in another room offered to sort meal next visit so so lovely of them
chris
chris、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 3 月 11 日
Jason
Jason、4 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 9 日
Great Hotel
Excellent stay, very clean, comfortable room. Staff very friendly and helpful.