Check in was awful. The receptionist was full of self-importance.
Never before have i had to scan my card in case i trash the place. Room had been booked and paid for in advance. I was asked to swipe my card. I asked why and was met with "it's company policy". I asked what it was for, as I had aleady paid in full. All the receptionist would say is its company poilcy. Pointed at a poster. I asked again, saying what it was needed for, to get the same company policy reply. She then started highlighting a section on the paperwork and almost threw it back at me. It stated the card swipe was incase they needed to deep clean my room or if trashed it. I asked why she couldnt just tell me this, as I would have understood, but she was rude in her reply. I took photos of a damaged door, in case they try to charge me!
The room itself was a supposedly accessible room. The beds were far too high. Anyone in a wheelchair wiuld be unable to transfer. The beds were on wheels, which meant the bed moved away when I tryed to get on it. This was very unsafe.
Only thing accessible was it was close to ths front door.
Oh, and none of the doors are automatic, so manoeuvring with a small luggage bag and a walking stick was difficult - and that was just getting in the building, let alone the corridor to my room.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月7日
Mark
Mark、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年12月1日
Very comfortable Bed and room. My 3rd stay here and is very good value for money
Phillip
Phillip、3 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月28日
As good, probably better, than expected
Given that this is a motorways services, it's functional accommodation, nothing more, and in that it delivered. Check-in was thorough, helpful and friendly. The bed was comfortable and bathroom clean though a little tired in places. I even had a pleasant meal at the services courtesy of a food voucher. Exiting southbound on a frosty, dark and foggy morning was interesting!
Richard
Richard、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年11月20日
Kevin
Kevin、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月13日
Bex
Bex、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年11月3日
Nice little stop over.
Marianne was extremely helpful and looked after us well lots of advice and directions. No bulb in my bedside lamp and bed slide as I sat on it. Room was fab, slept well.
Rebecca
Rebecca、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月30日
Excellent
Wry clean and comfy
Ryan
Ryan、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月27日
Staff very helpful. Building very 1980’s with few electric sockets in room, poor double glazing and very dated bathroom. That said I was comfortable and clean and the staff were exceptionally good so I was quite content with my stay but some capital investment is overdue.
Adrienne
Adrienne、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月26日
No frills, but perfectly adequate for an overnight stay on a long journey.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月26日
Gary
Gary、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年10月20日
The hotel and room were clean and tidy,shower worked well, plenty of parking check in was quick and simple have used this hotel group before and will again,
Nothing to do with the hotel if you fancy a drink bring it with you it seams services don't sell beer or wine anymore
Michael
Michael、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月13日
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月7日
Be sure you reserve a pet friendly room
If you don't book direct through their own website be aware that you should contact the hotel direct to confirm if they have a pet friendly room available. The booking site I used did not mention this, but we were lucky they had one left on arrival.
宿泊されたお客様
1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2024年10月7日
Alexandra
Alexandra、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2024年10月2日
Mark
Mark、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年9月11日
Dog-friendly, 24/7 front desk, friendly and helpful staff.
Rosey
Rosey、1 泊の出張
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年9月4日
Nicolae-Horea
Nicolae-Horea、1 泊旅行
Expedia を利用した宿泊者限定の口コミ
6/10 (良い)
2024年8月25日
faye
faye、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月23日
Perfect stay
Kerry
Kerry、1 泊の恋人との旅行
Expedia を利用した宿泊者限定の口コミ
2/10 (不満)
2024年8月20日
Marion
Marion、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024年8月18日
Tweksbury
The whole experience was very nice the room was ok but needs to be redecorated there had been a weak in the ceiling which had been there quite a while but overall a nice stay