We were checked into a room above the hotel's function rooms/ entertainment venue. Excessively loud music blaring into the night, and reception claimed to have spoken to them about the issue but didn't offer to move us to a quieter room although I asked. On check in we were told breakfast was 6am - 10am. However, service starts at 7am on a weekend, and to make matters worse, we were charged £16 for parking, and although I asked for the required PIN to input my car reg the man at reception he claimed to have typed it in, but upon querying this with his colleague, they contradicted this claim and gave me access otherwise I would have had a parking fine. I am extremely disappointed based on this experience as a IHG member.