6/10 (良い)
2025 年 7 月 12 日
Disappointed
I had such high hopes for this hotel! It was mostly disappointing. The unpleasant experience started off with a phone call from the hotel at 3:30pm telling me they were switching our family of four to a bunk room - room with one double bed on bottom/twin bed on top. I kindly explained that would not work and that we had booked a luxury double queen 3 months ago and had already paid in full. They said okay and hung up.
At check-in (they were not friendly or welcoming whatsoever), I asked about the room to confirm it was a double queen and they said they had us in a bunk room. We had to talk through the whole process again. They did not apologize or show any sort of concern for the situation.
Then we get to our room and it’s GROSS. Hairs on the food, poop stains in the toilet, water/toothpaste stains on the sink mirror, no toilet paper, dental floss in the trash, etc. We were trying to get to the Cards game so I went back to the nicely share details of the room. They said they would clean it. Again, no apologies for the inconvenience. We came back at 11ish to a mildly better room, but at this point, were too tired to fuss.
Notes: Valet is $50. I asked the lady at check-in if there were other options. She said there was self parking for $20 every 12 hours. It was only $27 for 24 hours so a much better option than valet. ;)
Positive notes - coffee in the cafe was good! Decor is fun.
We typically stay in the best hotels but this one missed the mark for us.
Jamie
Jamie、1 泊の家族旅行
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