Lovely hotel in a great location. However, communication between reception and housekeeping needs addressing. We asked for comfort pillows twice but these never arrived. Also asked for the heated towel rail to be addressed as we could not get it to work. When the issues were raised on departure, reception brushed it aside with no apology.
Karen
5 泊旅行
10/10
Yurim
1 泊旅行
10/10
Sae
2 泊旅行
10/10
宿泊されたお客様
2 泊旅行
8/10
SOON BUM
2 泊旅行
10/10
Prasoon
2 泊旅行
4/10
jiyong
1 泊旅行
4/10
15박했음 방음 매우 안됨 아랫층 소리가 위로 다 올라옴 목조구조라 그런지 발걸음 소음도 너무 크게 들림. 로비 여직원 불친절. 샤워부스에는 물이 차서 안내려감. 그린델발트역 바로 옆이어서 위치는 좋았음 조식도 적당히 괜찮았음. 하지만 별로 추천하고 싶지는 않은 호텔.
宿泊されたお客様
14 泊の家族旅行
10/10
One of the most stunning hotels and areas I’ve ever stayed. Loved the decor and rooms are so well done and cozy. Great beds and showers. We had a lot of issues with the AC and couldn’t open the windows because the restaurant downstairs was loud, but they tried to help and other than that our stay was amazing.
Amazing breakfast and the spa/wellness center are 5 stars.
Tina
3 泊旅行
10/10
Really good.
Gonzalo
2 泊の家族旅行
10/10
宿泊されたお客様
2 泊の家族旅行
8/10
Yu Fang
1 泊旅行
10/10
Yu Fang
1 泊旅行
10/10
Absolutely perfect stay, food was excellent, staff were fantastic
Dennis
2 泊旅行
10/10
Amazing property with amazing services.
Sue
2 泊旅行
10/10
I really enjoyed my short stay, I felt super comfortable the moment I got into my room. It was super clean and tidy which is always the most important thing for me. The view of the Eiger was amazing. The staff was super nice and helpful, I even had to go to the hospital because I got ill and the lady at the desk was super nice and helpful with finding me a doctor. The staff was super accommodating with everything I needed or any question I had, I actually was a bit sad to leave. I did not get to use the spa or pools as I forgot to bring my bikini and didn't have enough time but it looked absolutely wonderful. I like the concept of having to book a slot so that it doesn't get too busy, which really adds to feeling super zen. I was a solo traveller and the other guests were mostly couples. I will definitely be back another time, solo or not!
Merve
2 泊旅行
10/10
Guilherme
3 泊旅行
10/10
Estadia incrível! O lugar é espetacular, extremamente confortável, e os funcionários são super atenciosos, especialmente a Gabriela, que nos atendeu no café, e o José, que nos recebeu com aquele jeitinho brasileiro que a gente ama. Com certeza, ficamos com vontade de voltar. Nossa experiência na Suíça ficou ainda mais encantadora!