The room was spacious. We could not get the tv or the internet to work, it was like we were too far away from the source. The people who checked us in left and the bar staff was all that was available after that. There was a gap where the two pieces of carpet met and I caught my foot and tripped, as did my husband later in night. The room was stuffy as we had to keep the window closed, being on the bottom floor. If we were not already awake the next morning and getting ready to start our day we would have been awoken by the clanking and clanging of the metal kegs being removed from the bar and more arriving. The hotel was a bit of a maze to find your room.
宿泊されたお客様
1 泊旅行
8/10
The room was very clean and the staff were very friendly.
Emma
1 泊旅行
2/10
hotel room was too hot, our window opened to bins, they placed us in the room next to the fire exit in use for an 18th birthday party with rowdy guests stopping our children from sleeping despite knowing we were a family booking. I asked for another room immediately when checking in but none was available. Music was loud and guests were singing at the top of their voices in the corridor right outside our room. They were using the fire exit as their main entrance and exit. When I asked the manager for help at 10.30pm she then locked the fire door saying this might help, but we then had drunken guests banging against the door repeatedly confused as to why it was no longer opening. This totally ruined our weekend as none of us slept and my partner's back was sore from uncomfy beds. The manager wasn't on site when we checked out a day early, so I called that afternoon and she seemed understanding, asking us to request a refund via hotels.com however we have just been informed that they have actually rejected the refund saying they just don't offer refunds on non-cancellation bookings. This shocked us as we didn't simply choose to cancel ahead of time - it was so horrendous that we had to leave! I wouldn't want to damage a small business' reputation but we tried the proper channels just to be lied to and left out of pocket.
Abby
2 泊の家族旅行
8/10
Clean convenient and friendly staff
Sharron
1 泊の家族旅行
6/10
Reception service is poor
Rachhpinder
1 泊旅行
4/10
Very disappointed with our
Sonia
1 泊旅行
10/10
Amazing staff and a lovely clean and comfortable stay
Jo
1 泊旅行
6/10
Tony
4 泊旅行
6/10
Smoking in the room
Dennis
3 泊の出張
8/10
War ok und parktisch gelegen für eine Nacht
Ralf
1 泊旅行
4/10
There was a wedding party going on with no pre warning about this the loud speakers and music could be heard all through the venue, despite me being in a room far away I was kept up till midnight by the loud speakers. Had I been given warning I would’ve booked somewhere quieter !!
宿泊されたお客様
1 泊旅行
8/10
Xu
1 泊旅行
10/10
Nice comfortable room, clean and tidy, nice and friendly atmosphere and service.
Noel
1 泊旅行
2/10
This place is an old former social club. The large entertainment room looks like it was converted into very small basic accommodation rooms. We switched rooms because the first one was not clean. There was damage and paint peeling off the walls. We were not informed about the large party in the function room which is next to the accommodation. There is no sound proofing and it was very loud in our room in the evening. At 10pm a locksmith was drilling next door. There was a lot of people smoking and talking outside the bedroom window and fire exit doors.
This place is ideal for people who get drunk and need to sleep it off. It's not for people who have young children.
The staff at the bar were friendly and helpful. The location was great and it was the main reason why we booked this place. We will not be going back.
宿泊されたお客様
1 泊の家族旅行
8/10
was alright, get what you pay for
anna
1 泊旅行
8/10
Great room - needed a hoover
宿泊されたお客様
2 泊旅行
10/10
Hotel was very clean with comfortable beds. Unfortunately we had no tv remote and just a small bin in the bathroom only. Also no glasses in the bathroom. Otherwise, a comfortable stay at a cheap price, with lovely staff.
Sheila
1 泊旅行
6/10
Niesha
3 泊の家族旅行
8/10
Yer ok adequate
Kevan
4 泊旅行
8/10
My stay was good ,staff was accommodating. Lovely music could be heard from my room from the reception area but I enjoyed it .