2/10 (不満)
2025 年 11 月 13 日
Poor check in and left waiting, went for evening meal no table available, found a table but was told we couldn't use it, complained and asked to see the manager and then as we were a resident we could have the table. Upsetting. My caesar salad lettuce leaves were rotten but hidden at the bottom of the bowl. All very upsetting. Informed staff in the morning our wash hand basin was blocked, was told it would be sorted out. This did not happen. We left our key at reception when we left and was confronted in the outside area had we paid our bill. We said we had and had received a receipt but was asked to step inside so he could check it. We felt like we were a criminal. This was the deputy manager and i Informed him that we had received our receipt from the manager Alisia. Eventually we left very upset indeed. We shall not be using this hotel again
Anthony
Anthony、2 泊旅行
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