Im really disappointed. And i need the money back. I booked this hotel so i can have comfort and relaxation..
And i have a handicapped child with me i told her to give me the closer room but room was around the corner then there were roaches, no intercom in the room, hand soap bottle were missing others were there. I mean the hotel is beautiful but not happy from the room.
I asked refund from the hotel aswell and they said they put the request.
faiza
faiza、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 29 日
Not what i was expecting
The photos are accurate and it's location is pretty good.
However upon arrival you're informed that YOU HAVE TO PAY TO PARK! Yup! 45 dollars to park for 2 days!
Also have NEVER been made to pay 100 DEPOSIT for a hotel room! And I've stayed at 5 star hotels!
The first day the hot tub was closed and the pool was very murky. Lots of kids. And don't think you'll do swim later because the kids will be asleep... NOPE kids SCREAMING in the pool until MIDNIGHT!
Elevator was broken second day.
The hotel is very old.
My room was nice and clean. The AC AFTER it shuts off makes a very very loud dripping sound. It kept me up ALL NIGHT. I called and asked to switch rooms "that's just the condensation dripping, ITS IN EVERY ROOM." UM what?! I haven't been to Austin in a long time. I will be staying somewhere else next time.
Jonathan
Jonathan、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 28 日
Business with some Rest
Love this location but Parking fee is a bit much. Breakfast very good. Best omelette. Happy hour with drinks and snacks very good. The lobby area is very nice. Spacious. Rooms are always good. Only issues my showering gel/lotions not refilled. I did ask for more towels but they brought asap. Phones 2 of them didn’t work in room called with my cell phone. Carpets need cleaning😳 Again things they react to very quickly if request. They have always been very friendly and we luv the atmosphere. Will come back❤️
Lisa
Lisa、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 6 月 28 日
Fredrick
Fredrick、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 25 日
Eliana
Eliana、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 25 日
The hotel was very welcoming and clean.
Luciana
Luciana、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 6 月 22 日
Was terrible only good thing was staff. Would never stay here again. From even before walking in you have a cyber truck right infront with loud music with people just there taking shots being loud. Got even worse at the pool so dirty kids runing around not being respectful of others while moms in the hot tub with tequila bottle busy taking pictures and drinking. Couldn’t even sleep at night with loud ac noise. Don’t forget you have to pay to park
nadia
nadia、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 22 日
Kenneth
Kenneth、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 17 日
Good location, clean room, and great breakfasts. Downside was no hot water for a shower... only luke-warm water. Front desk did not provide any help or relief. Two days in a row without a hot shower was a bummer.
Stanley
Stanley、2 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 15 日
Very nice establishment. Dry spacious the rooms were very clean and the beds comfortable. They have a pool and a working hot tub. The breakfast is very good. Will stay there again when we come to Austin.
Demtric
Demtric、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 15 日
It was nice!
corey
corey、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 6 月 15 日
Emily
Emily、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 6 月 4 日
Jenny
Jenny、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 30 日
The breakfast was very good and fresh. The hotel in total was very clean. The location and surroundings were in a safe area. Walking distance to restaurants.
martha
martha、2 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 12 日
Great staff
It was great. The staff wad duper helpful.
Angela
Angela、2 泊の出張
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8/10 (とても良い)
2025 年 5 月 5 日
Kenneth
Kenneth、2 泊旅行
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4/10 (まあまあ)
2025 年 5 月 5 日
Won’t stay at Embassy Suites Again
Chose Embassy because of good experiences at others
1) advertised “self park”, didn’t say it was paid parking and no disclosures re price of parking
2) room refrigerator went out, they replaced refrigerator in wrong room, took 1 hour to get corrected
3) bar service not friendly-I had free drink tickets w reservation, asked for glass of wine from menu and bottle of beer, bartender said could only have cheaper wine not listed on menu and could only have domestic draft beer (not the one I ordered from menu
4) amenities listed laundry room, but when asked for location I was told there wasn’t one, they have pre-scheduled laundry service, we had to take laundry out to clean