ホテル マデラ (ワシントン)

Stayed here for one night while in DC on business. I saw that it was a Kimpton property, but sadly not of the level of cleanliness or service I expect from a Kimpton hotel. The Madera was tired and might I say a bit dirty. I won't be staying here again.

The lady at the counter was asking for a deposit that the website didn’t mention and didn’t give us different options to pay for it. Then ended up waving the fee, because she didn’t want to take cash nor the credit card we had on hand because it was Not the one we used to make the reservation. The hotel is great well situated and overall we enjoyed it, but the check in wasn’t as smooth as we expected it was going to be.

There hidden fees. Like the valet overnight parking. They held 100$. Nobody tells you about ANY of this when booking. 75$ stay ended up being a 150$ stay that was not prepared for. And there was no fridge.

Service at the counter was friendly, and I was able to check in early(after paying a fee). The room was larger than from what I expected in the pictures. Only odd thing was on my last night of stay, when I returned in the evening I found a maintenance person fixing the toilet even though it was not faulty and I did not request it. I had a do not disturb sign on the door. I am not sure what the policy is of entering the guest’s room when no one is in the room.

I thought it was fine, service was a little rude when we checked at night but the gentleman with the last name Minor was great.