Place is run down with abandoned cars in the lot. dirty and damaged walls. Most of the staff were nice except one girl who was a uncaring when I asked why they changed the pet policy from $10 to to $75 per per, per day.
Raymond
3 泊の家族旅行
6/10
The lobby smells awful. Smells like old mop water or sewer water.
Margaret
1 泊の家族旅行
8/10
Jill
1 泊旅行
10/10
Great for a one nighter
Maria
1 泊旅行
6/10
Dirty. Someone peed in the elevator and the front desk wouldnt clean it up. We used the stairs all night. AC in the firat room didnt work so they moved us but the keys wouldnt work for second room. Finally got us in a 3rd room
James
1 泊旅行
6/10
Hotel under remodel. Pictures on Hotels.com did not match the room. Don’t be fooled by the big bathtub picture. I’ve stayed in worse, but I felt misled by the Hotels.com presentation.
David
2 泊旅行
2/10
Their computer system was down, so they put me in a room without any record of me being checked in to that room. When I returned to the room the next day my clothes and personal belongings had been thrown away and the room was being reset by housekeeping for another guest. I took my belongings out of the trash and left.
The hotel is still arguing about issuing a refund. Additionally, the room i was given isn’t the room I booked. Completely different from the photos, and also was quite dirty. Compare this photo with the listing photo.
I would have left at check in if it wasn’t always the middle of the night. The woman working had to grab multiple key cards to find a room for me that was empty since their system wasn’t working and she couldn’t confirm via the computer whether a room was available. She walked to the floor with me to check which room I could stay in. I was so afraid someone would enter my room during the night because they didn’t have a way to formally check me into the room I was staying in. My experience the next day confirmed this was possible. As a woman traveling alone this is a huge safety issue.
Tiffany
2 泊の出張
2/10
Abdullah
1 泊旅行
10/10
Elaine
1 泊旅行
4/10
Jennifer
1 泊旅行
4/10
Check-in took forever. New girl who started was nice but very frazzled. Hotel management did not keep copying paper stocked so she couldn't do her job sufficiently (not her fault). Heard someone say something about the water. A few hours later there was no hot water for a shower. Front desk said it was the cities fault. I inquired why we weren't informed there was a problem when we arrived. They said sorry but it wasn't their fault. I asked if they would be compensating us or reimbursing us for the inconvenience and currently no response to that question. I will be contacting corporate myself. As far as I know the city may provide the water but the hotel should have the adequate systems in place to heat the water. Out of the 3 or 4 other times we've stayed here this stay was not acceptable under any standards of hospitality.
Amy
1 泊旅行
4/10
Computer system old - couldn’t print receipt. Room reserved not available - under construction and got room that was only available. Light in room nonfunctional, toilet seat loose. Wasn’t able to get a printout receipt because they had no paper. Couldn’t find copy license I gave the day before.
Luisa
2 泊の出張
8/10
Buffy
1 泊の友人との旅行
10/10
Canyon
1 泊の出張
8/10
Alex
1 泊の友人との旅行
2/10
Julie
1 泊の友人との旅行
6/10
The hotel needs a little TLC! Breakfast in the morning was horrible!
Melissa
1 泊の家族旅行
10/10
James
1 泊旅行
6/10
Pretty good.
Joel
1 泊の出張
2/10
Amanda
1 泊旅行
2/10
Room had no phone, no alarm clock. Several lamp shades were damaged and there were burns on a couples pillow cases. Our first morning, breakfast was supposed to end at 9. 8am we came down and there was no food other than some bread and cereal, and no milk for the cereal. Seemed bothered when we reported it as the only people working were both at the desk. On the next morning heading to check out the safety rail in the elevator just fell off and hit my foot. Desk worker didn't seem to care at all. Smoke (both cigarettes and marijuana) smell throughout the facility
Andrew
2 泊の恋人との旅行
2/10
I don’t understand how such a large building can have such thin walls and floors. Spend the extra $10 and stay somewhere else!!!!!!!
Madison
1 泊の恋人との旅行
8/10
We asked for a blanket but they didn’t have any.
Lori
1 泊の出張
4/10
No shower head. Water came out everywhere. Water was brown and never cleared. Profanity written on headboard in permanent marker. Had not even been tried to clean off