Excellent customer service but when we got to the room we found food on the carpet. There was hair on the floor in the bathroom and the bathroom doorknob was sticky and we didn’t want to know why. Felt safe otherwise and bed was comfy. No breakfast in the morning is kind of a deal breaker.
Terrence
Terrence、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 5 月 11 日
addie
addie、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 10 日
Molly
Molly、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 5 日
Clean and cozy
Very clean and very easy check in and out. Pool was nice and room was comfortable. Just stayed one night but would come back again
Sarah
Sarah、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 5 月 2 日
Molly
Molly、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 29 日
Rick
Rick、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 25 日
Jasmine
Jasmine、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 24 日
Not recommended
Web site said microwave in room and breakfast. Neither one was true!
Tina
Tina、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 22 日
Derek
Derek、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 4 月 18 日
Nice
Disappointed they don’t breakfast on Friday morning.
Raymond
Raymond、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 4 月 15 日
Been here before and will come back again
Floyd
Floyd、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 4 月 15 日
AURA
AURA、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 4 月 14 日
Disappointed this time
I have stayed here a handful of times the past 7 months and have had good experiences. However, this time not so much. I was 3 nights, and by the last night my key stopped working (this also happened last visit) very inconvenient bc u can't get in the side building doors or your room. There was a rowdy group there Friday night that was literally having a hotel party ALL night. I don't mind a good time and a party but at some point it has to end. The hotel should've addressed it. The hallway smelled of smoke with the partying. I had to take the blanket off the bed to keep the smell from coming under the door. By Sunday the trash was never emptied and still overflowing from the party 2 nights ago. Think I'll look for some place else next time if this is what's going to be happening on weekends.
didnt have basics like toothpaste or combs, expensive breakfast, waited a half hour for a breakfast sandwich, got it and it was cold, didnt have time to wait for a new one bc i had to go to work
Sarah
Sarah、1 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
2/10 (不満)
2025 年 2 月 28 日
Don’t waste your money here
I’ll preface this review with the ONE front desk woman was very sweet and helpful. The same woman who checked us in on 2/14/24 around 6pm was the same one who helped us the following morning but I didn’t catch her name but she also appeared to be working by herself on valentines night and I heard her say she had a lot of check ins and she was by herself again this morning.
This was our first time staying at a sonesta and our last time. When we first checked in we got a corner room overlooking the motel next to us and the AC was stuck at 62 degrees and again the very nice woman at the front desk helped us switch rooms. We got into our new room and the AC was working properly but both rooms had a strange lay out (we got the Deluxe King bed room) not a big deal at all but the bed was very uncomfortable and the walls and ceiling are PAPER THIN all night we heard people talking, yelling and running and it sounded like as if they were in the room with us and I knew they weren’t IN the room because of the amount of times I woke up due to the noise.
When I asked if we could cut our stay short (we booked 2 nights) the same woman said she can’t do refunds we’d have to wait for her manager to come in at 9am and so at 9:05am I went down the lobby to talk to manager and I was told they weren’t in yet, I waited until about 9:30am and then was told that she hasn’t even heard back from her manager yet but to contact the third party we booked through. Which was successful and helpful.
Madison
Madison、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 26 日
Richard
Richard、8 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 2 月 24 日
Nice Bones bad upkeep
The room was clean and the bed was comfortable. The lobby was very nice. Cons were the hallways and general areas were a mess. No sheets were provided for my pullout, when I did go to the desk to get sheets they did not provide a blanket. Also one of my keys did not work but there was no one at the front desk to help me get another key so I had to go bang on the door and wake up my son to let me in fairly early in the morning. The workout center was small, no big deal but there were no towels or wipes to clean up. I can imagine the equipment was very dirty due to this.