The entire 3 nights I was there my room did not have warm water. I had to take cold showers all 3 nights of my stay. I informed the front desk manager and maintenance came twice and said to give it an hour and the water should be hot. It never was fixed. I had to go to a family members home to wash my hair. I requested if the manager could provide a refund for one night or half a night. I was informed to direct my complaints to the third party I booked with. I have stayed at this hotel plenty of times and never will go back again agate this
Joquelle
Joquelle、3 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 3 月 7 日
The property was very clean, the staff was exceptionally friendly and helpful. The breakfast was the only downside, during the week at least, weekend may be different.
Jason
Jason、3 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 28 日
Kristopher
Kristopher、1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 20 日
Robin
Robin、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 2 月 20 日
Pleasantly
Pleasantly surprised, this was my first time staying at this property and I will certainly be visiting again.
Monique
Monique、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
8/10 (とても良い)
2025 年 1 月 20 日
Quick trip
Ingrid was very friendly. Our room was cozy. The toilet wasn't clean. Had hair and someone didnt flush the toilet before we got there. Hotel needed a little attention.
宿泊されたお客様
1 泊の出張
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 7 日
Matt
Matt、6 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 6 日
This was our 3rd time staying at Home 2 suite Hilton at this Richmond location. Every time we've had a great experience. Staff, front desk and house keeping all are wonderful and very helpful. We will be stay again on our next yearly family reunion visit To Houston.
Faisal B
Faisal B、4 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 5 日
saima
saima、2 泊旅行
Expedia を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2025 年 1 月 4 日
William
William、5 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 3 日
Staff nice
Mario
Mario、1 泊の家族旅行
Expedia を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2025 年 1 月 2 日
Myrtis
Myrtis、1 泊の家族旅行
Hotels.com を利用した宿泊者限定の口コミ
6/10 (良い)
2025 年 1 月 1 日
Slipping in quality
We have stayed for at least two weeks at this property for the past gour years, and the quality has slipped. While the front desk folks are great, the hotel is not. We never got adequate hot water in the shower. The maid service (every other day, which is fine) would forget one of the four things they were supposed to do (trash, towels, linens, vacuum) more often than not. There were no can openers or wine screws on the property. And the breakfast is just average to poor. We will likely not stay there again.
William
William、17 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
10/10 (最高に素晴らしい)
2024 年 12 月 30 日
Excellent stay
We stayed for six days in this hotel. The hotel was very clean, elevators were fast and clean, room was spacious and clean and comfortable and had good shower, the breakfast was good and all items always were available until the last moment of breakfast time. Overall it was one of our best stays and definitely will choose this hotel at our next trip.