Really great location and the staff were always helpful. Breakfast was very convenient, and Bar service begins at 4PM.
Andrew
Andrew、2 泊旅行
Hotels.com を利用した宿泊者限定の口コミ
4/10 (まあまあ)
2024年12月29日
Worst experience..
I had the worst experience after years of booking with Hotels.com.
The room was booked for 2 and I had booked an extra night for my daughter separately as she changed her flight to a day earlier.
When I flew in she was out at dinner and asked the front desk for a card and they said my name was not on and so they could not give me the card. The lady would not even look at my app to show that I booked the hotel. Did not look at my name to see that we had the same last unique name.
Then she said my daughter should call in to authorize and when she did that they changed their story and said to come in with ID.
I waited 2 hrs after a tiring day and flight to get in.
Then my daughter said the first day there was a used towel still sitting on the chair . The conditioner and lotion bottle were empty and only changed after I called it it in day 2.
Cleaning the fridge the last night I saw two cups of water and coffee and asked my daughter why she did not drink and she said it was not hers . That means the fridge was never cleaned from the previous bookings.
The say before check out our room was not cleaned. When I came back after a tiring day to nap everything was as is and no towels to use. They said they would sand the cleaners next day which was too
Late as we checked out the next morning. I had to get upset with them to send someone up to clean it out.
Hotel had potential to be great but the service was terrible .