Does Mereva Tulum offer free cancellation for a full refund?

Yes, Mereva Tulum does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mereva Tulum?

Yes, there are 2 outdoor pools. Guests have pool access from 9:00 AM to 8:00 PM.

Are pets allowed at Mereva Tulum?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Mereva Tulum?

Yes, there's free self parking.

Is airport shuttle service offered by Mereva Tulum?

Yes, an airport shuttle is available. The charge is USD 288 per vehicle roundtrip.

What are the check-in and check-out times at Mereva Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime. Check-out time is noon. Late check-out is available for a charge of USD 50 (subject to availability). Contactless check-in and check-out are available.

What is there to do at Mereva Tulum and nearby?

Have fun with onsite activities like kayaking, rowing, and fishing. Additional recreation nearby includes ecotours. Indulge in a treatment at the spa and enjoy a swim in one of the 2 outdoor swimming pools. Mereva Tulum also has spa services and a picnic area, as well as a garden.

Are there restaurants at or near Mereva Tulum?

Yes, there's an onsite restaurant.

What's the area around Mereva Tulum like?

Mereva Tulum is located on the waterfront, a short 12-minute walk from Tulum National Park and 15 minutes' walk from Jaguar Park.

Mereva Tulum, Tulum: Hotel Reviews, Rooms & Prices

8/10 Very good

Jun 18, 2025

Very nice location, friendly staff, quiet, easy parking. Spacious rooms with comfy beds.

ALIX, 2-night trip

8/10 Very good

May 30, 2025

Clean property with good service. Pretty good view of the sea from the room. Access road is bad, beach had a lot of weed (with some smell) but i guess it is seasonal.

Chaitanya, 2-night trip

10/10 Exceptional

Feb 12, 2025

Beautiful, quiet Long way from many sites

William, 6-night trip

10/10 Exceptional

May 8, 2025

I can’t describe how wonderful this place is! 100 stars!! Quiet and relaxing the staff became family! And your own private cenote across the street! Could not recommend more!!!!!!

Laramie, 5-night trip

10/10 Exceptional

Jan 6, 2023

The staff were all very friendly and attentive, food in the restaurant good and was an excellent location as a compromise between privacy and proximity to things to do.

4/10 Fair

Apr 13, 2025

The room service was terrible. the waiting service was tricky and attempted to trick you into unnecessary tipping

Stan, 7-night trip

10/10 Exceptional

Jul 30, 2023

Fabulous service and great location! Would highly recommend.

Kristen, 7-night trip

10/10 Exceptional

May 28, 2024

Hotel Mereve 10 out of 10

Hotel Mereva was beyond amazing. Our room was steps from the sea and beach loungers. We had access to two amazing pools and a cenote across the street. Food and drinks were a 10 out of 10. The service and staff were extremely friendly and accommodating. King size comfy bed with cold AC. We can't wait to go back.

sam, 5-night trip

10/10 Exceptional

Feb 28, 2023

Mereva is an amazng botique hotel. The property is beautiful, the food is good and the rooms are nice with comfortable beds. The staff is great from the front desk to the kitchen and cleaning staff. It's a 20min drive to the hotel district and the beach clubs which we liked as it's a quiet, guarded location separated from the loudness of the hotel district and felt nice to come back to after a day at the beach. Would definitely stay here again.

Lewis, 6-night trip

10/10 Exceptional

Sep 8, 2022

Staff makes you feel like you are the only guest at the resort. Very attentive. Everything we ordered from the menu was delicious! Great for relaxing or couples. I look forward to going back.

Crystal, 3-night trip

10/10 Exceptional

Mar 24, 2025

I spent a week with my daughter who is 15 years old. Critical things like dining options, quality of the beds, quality of the air conditioning, cleanliness and attention to the customer are top notch 10/10. All staff are great, In particular, Mr Aaron and Mr Norberto in the restaurant and bar of Mereva are the very best top notch superb---!!! the only thing I did not like which is not MEREVAs fault, is that the snorkeling in the hotel beach is not the best, and the beach itself has a lot of rocks in it and does not have big waves which my daughter and I enjoyed very much. That being said, there is a beautiful Cenote where you can snorkel and scuba dive at walking distance from the hotel, and1 can take a taxi and go many places that are not far away from MEREVA. Hector M

Hector, 9-night trip

8/10 Very good

May 7, 2024

I really enjoyed the entire property, beach view, common space is very beautiful. Exactly like the pictures. It was very quiet and the staff was super friendly. I will say that you need a taxi or car to get to most places and the taxis are expensive. But I felt better being driven then driving around in a car in a country I didn’t know and where parking was difficult to find. Plan your activities accordingly. Food was actually pretty good. I will be sure to visit again.

Christopher, 2-night trip

8/10 Very good

Jul 15, 2024

The property is absolutely beautiful right on the beach where you can see beautiful blue waters. I must say the rooms are very comfortable, the bed and pillows were perfect. The food wasn’t the best and a bit overpriced for the portions, prices are higher than miami in the restaurant even the water is almost $10 dollars which is outrageous considering my husband and I travel a lot to other countries in the Caribbean. The customer service was great and the staff was super friendly and accommodating. The road to get to the hotel is full of holes which it can take up to 20 minutes from the highway to the hotel. Overall it was a nice and beautiful peaceful views.

Maya, 2-night trip

8/10 Very good

Dec 28, 2022

Beautiful property. A bit pricey but was happy to be away from the tourist crowds. Can’t beat the gorgeous view of the Caribbean Sea. Small beach but we felt like we had the place to ourselves. 10-12 minutes away from Xel-Ha, which the kids had a blast. Gorgeous cenote across the street from the hotel. Breakfast was included every day. Food & cocktails were excellent. Kayaks, life vests, snorkel gear are free. It’s a boutique hotel, eco friendly, so do not expect things u may get from a big resort. Staff were very friendly. We had rain the first couple of days, but even with the clouds, the ocean front view was gorgeous.

2/10 Poor

May 28, 2024

The hotel has great views, but it is poorly maintained. We had no electricity for 2 nights. The staff lied about that they are fixing the problem, but it was never resolved. Without electricity, there was no AC at night, making it impossible to sleep and ruining our entire day and vacation. If you want to suffer during your vacation and spend your money on sleeping without AC or electricity, this is the place to go.

Alex, 3-night trip

4/10 Fair

Jul 18, 2024

I heard the road to the hotel was bumpy. It was more like a bad goat path x 10. When I arrived there was no power, maybe because of the hurricane. The refrigerator didn’t work. The pools were filthy. The staff was non attentive except the the guy at the reception desk. No hot water. The pier was in bad shape, no maintenance done. Boards missing and some partially damaged. The broken boards were weathered. Hasn’t been painted recently, not from the hurricane. The room itself was ok. The bed was comfortable.

Harold, 7-night trip

10/10 Exceptional

May 13, 2024

Awesome stay, will come back!

If looking for a small and quiet hotel, this is it! Everyone at Mereva is on a mission to make your stay wonderful. From the moment you set foot in this Hotel you will get the best service! Aaron, Oscar, Eric and Jose Luis treated us to the best restaurant experience. Food is made from scratch and is delicious. Our Housekeeping Lady {did not get her name} did a great job keeping our room fresh and clean. She was always very nice as well. The Hotel is 20 years old, there are 25 rooms that are very spacious with huge bathrooms with double sinks and showers! Most rooms have balconies with ocean views, but we choose something more retreated and private. We had a pool just a few steps from our room and had a private porch where we sat in the evenings to enjoy the sounds and smells of the ocean with a pleasant breeze. There are a few things you need to know, not to deter you but to make you aware. This privileged location is about 1hour from the Tulum International airport and 15 minutes from downtown Tulum. Taxis are VERY expensive, so if it is an option, rent a car! If you want to visit the Cenotes, downtown or go to other beaches, you need some sort of transportation. There is really nothing nearby except a small convenient store and two other restaurants in their two sister Hotels. This area has no white sandy beaches like Cancun, they are very rocky but still beautiful. Water shoes are a must to enjoy swimming in the ocean. There is a Cenote across the street from hotel.

gabriela, 4-night trip

2/10 Poor

Dec 18, 2024

Disappointing Experience – Left 3 Days Early We had to leave this hotel 3 days in advance due to several issues that made our stay uncomfortable and unsettling. The most serious problem was that one of the staff members made inappropriate sexual comments to the female member of our group. This made her feel unsafe and afraid to go around the property alone or even enjoy the sunbathing areas. This experience was extremely disturbing and a major factor in our decision to leave early. Additionally, the food at the hotel restaurant was disappointing. One of the desserts, a chocolate cake, was inedibly hard when it arrived at the table. When we raised this with the waiter, he simply shrugged and didn’t follow up or offer any solution. The access road to the hotel was also a major inconvenience. It was in terrible condition, and the drive from the highway to the hotel (about 1 km) took us 15 minutes due to its poor state. The hotel feels extremely isolated, with construction workers right outside the entrance, adding to the feeling of being cut off from everything. Lastly, the beach was not at all enjoyable. It was made up of rough rocks, and the seaweed in the water emitted an unpleasant smell, making it impossible to relax or swim comfortably. Considering the high cost of staying here, we expected much more from this property, and it did not live up to the standards we were hoping for.

Gonzalo, 4-night trip

2/10 Poor

Dec 26, 2022

Totally unfriendly manager! They charged $USD600 extra more for our kids, compared with our friends who had even older kids, booked exactly the same room for exactly the same dates during the same week through Bookings.com rather than Expedia (it is pay at the hotel system and does not matter where you book). They refused to help at the hotel and the manager was extremely rude, not personal at all. Property had huge safety issues (slippery grounds and stairs when it rains, stairs not visible in the pool), and the manager acts like these issues do not exist despite serious accidents (that end up in hospitals) happening... There is street dog walking around who scratched my daughter's arm and the manager did not even visit us. There are big rocks in the very shallow ocean in front of the dock and there is even no warning on that. The manager only cares about how he can charge you more but nothing else including safety issues... The staff who were serving food in the mornings were nice but I felt so bad for them as they were only three people and working like crazy to serve everyone!

10/10 Exceptional

Mar 27, 2023

Did a lot of research before booking Mereva. For the price I couldn’t find another spot that was as nice. Everything about our stay was perfect, and I consider myself picky. We booked a king beachfront and originally I asked for ground level to walk our to the beach but we ended up with third floor and I’m very grateful we did. In the morning we woke up to the sun rising over the ocean and palm trees blowing in the wind. Our room was stocked with a mini nespresso, water, a few beer and pop every day. Our room was very well decorated, clean, the bed was extremely comfortable. The shower was so nice. Beachfront is a bit noisy because of the wind (if you don’t like wind don’t go to Mexico its always windy but it keeps the heat manageable). The property is extremely well kept. Beach is small but they all are now with the seaweed issue. Location is perfect if you want quiet, hotel zone is full of beach merchandisers, partying, this location is quiet private. Service is top notch. Id recommend the hotel transfer with Tucan Kin. If you’re looking for clear water and white sandy beaches Mexico is not your spot right now - seaweed is a serious issue there and this resort made a effort to clear it daily but it’s impossible. Id recommend checking out Nerea down the street for food so good and beautiful spot. Thats where I would book next time (adults only). Wish I could write more good things but out of space. @jennn.johnson on Insta if you have questions happy to answer.

Jennifer, 7-night trip

6/10 Good

Jan 6, 2023

Nice Hotel - Poor Customer Service

The Hotel is Lovely. Nice view, nice beach, the bedroom was comfortable with lovely views of the beachfront. The food was good, particularly the pizzas, the drinks however are expensive. We paid a premium for the hotel, I Imagine as it was close to New Years. Unfortunately the service on many occasions didn't match the premium paid. On two of our three days we had to ask for our rooms to be cleaned which should be a normal in a hotel. We were advised that the delay was due to a lack of staff. Service in the restaurant can be variable. Sometimes quick, and attentive but quite often it seems they are understaffed, a few times we had to remind them to bring our drinks we had ordered. On one occasion they had lost our order (we were the only ones sat in the restaurant at the time so not sure how this was possible.) On the last day we had an early check out as we needed to catch our flight. We were at breakfast for 7am (when it opens) with our transfer due at 7.30. The kitchen was shut and no staff were present, they eventually arrived at 7.20 and advised a breakfast wouldn't be possible. They did however prepared a breakfast croissant for us to take with us which was kind. Unfortunately the staff had duplicated a taxi booking, we had already booked a transfer through the hotel. This meant when the taxi arrived we naturally assumed it was our transfer, only 15 minutes into the journey were we called to be made aware that the transfer was at the hotel and that a taxi had been

Phil, 3-night trip

8/10 Very good

Oct 27, 2025

We were moved to Nerea (Mereva's sister hotel) down the block before our arrival due to the abundance of seaweed in the water. It wasn't much better at Nerea but we still swam and took advantage of the outdoor lounges/hammocks. The best thing about our experience was the staff. They were all very kind and professional. If I recommended this hotel for anything, it would be the staff. Phillipe, the spa masseur, was also amazing. He gave my friend and I the best massages we've ever had. However, the hotel itself was limited. The dining options were very limited and it often ran out of food (fish for fish tacos, bread at breakfast, etc.) We booked Mereva due to the description of the restaurant and its menu and unfortunately didn't have an experience anywhere near what we were expecting. The hotel is pretty remote if you don't have a car, so the absence of food was pretty unfortunate. We ended up having to rent a car so we could head out of the area for dinner.

Jen, 8-night trip

8/10 Very good

Sep 5, 2025

Beautiful Instagram perfect place.

Espectacular lugar, “instagrameable” en cada rincón. Muy cómodo y con una ubicación envidiable. Lo único negativo fue el exceso de sargasso que aunque es un fenómeno natural y no es culpa del hotel, si podrían limpiar un poco, como lo hace el hotel vecino. El personal muy amable pero la comida definitivamente puede mejorar y el menú muy limitado.

Frank, 3-night trip

8/10 Very good

Aug 11, 2025

En general muy amables, ofrceer al menos un cupon de descuento para el desayuno

Martha, 3-night trip

8/10 Very good

Aug 2, 2025

El personal muy amable, aunque no me felicitaron ni tuvieron algún detalle de bienvenida o por mi cumpleaños ✨

Ingrid, 5-night trip

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Does Mereva Tulum offer free cancellation for a full refund?

Is there a pool at Mereva Tulum?