Does Grand Oasis Riviera offer free cancellation for a full refund?

Yes, Grand Oasis Riviera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Grand Oasis Riviera?

Yes, there are 3 outdoor pools and a children's pool.

Are pets allowed at Grand Oasis Riviera?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Grand Oasis Riviera?

Yes, there's free self parking.

What are the check-in and check-out times at Grand Oasis Riviera?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is noon.

What is there to do at Grand Oasis Riviera and nearby?

Have fun with nearby activities like fishing, hiking, and snorkeling. Indulge in a treatment at the spa and enjoy a swim in one of the 3 outdoor swimming pools. Grand Oasis Riviera also has 3 swim-up bars and 3 poolside bars, as well as a private beach.

Are there restaurants at or near Grand Oasis Riviera?

Yes, there are 6 onsite restaurants.

Grand Oasis Riviera, Akumal: Hotel Reviews, Rooms & Prices

10/10 Exceptional

Apr 30, 2025

Had a wonderful time. The food was excellent! Loved all the choices. Staff was great and great location. The rooms and property could use some updating. The kids club and staff were wonderful!

Kathleen Ann, 7-night trip

10/10 Exceptional

Jun 17, 2024

Overall this is a location I would return to.

Mario, 2-night trip

10/10 Exceptional

Feb 25, 2025

Staff was super friendly and great food options. The buffet was our favorite place to dine especially breakfast but did go twice for dinner buffet and options changed so that was a plus! Also wake up early and get your spot by the pool or beach, otherwise you won't have anywhere to sit! I have nothing but nice things to say about this place. No negative Nancy here!!

Marisol, 5-night trip

10/10 Exceptional

Dec 25, 2024

I enjoyed the friendly staff. The food was excellent. lots of options. i would like to have the option to parasol. showers could use some TLC. overall i would definitely return to the Grand Oasis Hotel.

John, 7-night trip

6/10 Good

Aug 18, 2024

The beach was amazing but the hotel needs updates. The rooms were OK, but they need to be updated and the staff is OK.

Valon, 10-night trip

10/10 Exceptional

May 1, 2024

Wonderful

Tamise, 4-night trip

4/10 Fair

Dec 19, 2024

The rooms are in terrible condition

Daniel, 6-night trip

6/10 Good

Apr 12, 2024

Staff was friendly and helpful. Property needs to be updated

Maria, 2-night trip

2/10 Poor

Jan 26, 2025

Never again worst resort I’ve been to ! Old moldy rooms full of ants false advertisement for kids activities and trampoline it’s a lie a scam staff is unfriendly and rude and pets everywhere in facilities cats raccoon and some other wired animal !!

Yliana, 1-night trip

6/10 Good

Aug 24, 2024

Our room was dirty. Stained furniture all over and the pools appropriate for small children need immediate renovations.

Jeremiah, 3-night trip

8/10 Very good

Dec 22, 2023

Our recent stay at Grand Oasis, Tulum

The Staff are wonderful, caring, friendly, helpful, courteous, & respectful. So welcoming. Theres is always an activity to do. We were comfortable enough. Plumbing is old & slow at times. Food is excellent, drinks are always available. Pools are beautiful & well kept. Grounds are well kept.

Beverly, 6-night trip

2/10 Poor

May 20, 2024

Do not vest your time. Very uncomfortable place and service

Andriy, 2-night trip

2/10 Poor

Jun 30, 2024

Dirty hotel, with blood on the sheets, underwear in the closets, leaks throughout the property. They don't respect the reservations made on Expedia, they make extra charges, rude staff, I would never return to that hotel

Joanna, 4-night trip

2/10 Poor

Aug 7, 2024

The property’s lobby was great. However upon arrival the rooms were dirty the air conditioning did not get cool. The restaurants were limited and not open throughout the day with very few selections to choose from. Before dusk raccoons were out everyone all over the resort. Which made walking around the resort at night a scary experience. The raccoons were aggressive and wondered in the outdoor restaurant. This was the worst all inclusive resort I have ever experienced

Latasha, 3-night trip

2/10 Poor

Dec 20, 2024

Place is under renovations and construction. Both wiped out trying to walk to the room due to poor lighting and slippery floors. Multiple bruises to start the stay and no staff concerned. No way to exchange money to allow tipping. Extra fees to have drinks in the fridge in the unit. And extra costs to dine for anything you might like - steak, seafood, etc. . Doubt we will be back not would ever recommend to family or friends. Very sad.

Larry James, 6-night trip

2/10 Poor

Nov 1, 2024

Stay at the hotel

We arrived on my birthday, my husband ordered flowers to be in the room when we come in. They charged us for it but didn't bring flowers. Then we scheduled a dinner at the beach and were advised to visit a presentation of new rooms, where we spent 1 hour and 30 min of our vacation listening to subscribe for starting with 10 and up to 50 years coming to the oasis hotel chain in the specific frequency for vacay. It was the worst experience I ever had!!!! The only food was good. The deck in the room was damaged up to the point when nails can get into your feet.

5-night trip

4/10 Fair

May 14, 2024

I arrived at around 6pm and I didn’t get checked into my room until close to midnight. They kept changing the price and claiming they didn’t have a reservation for me. Very disappointed in the front desk services.

Lorelle, 4-night trip

4/10 Fair

Feb 25, 2024

The dining experience at this resort was absolutely dreadful. The lack of variety and the consistently lukewarm servings were appalling. Despite being in Mexico, one would expect at least the basics of Mexican cuisine, but even a simple taco was nowhere to be found on this woeful resort. To add to the disappointment, the shower was a disaster. It barely functioned, and when I mustered the courage to complain at the front desk, their response was nothing short of a dismissive laugh. They sent someone up hastily, presumably just to pacify us before we returned. The hot water supply was erratic, and the water pressure felt like a feeble trickle. The only redeeming features were the beach and the drinks, which managed to salvage an otherwise wretched experience.

Fallon, 5-night trip

6/10 Good

May 7, 2024

We landed in Cozumel and had no transportation to the resort ! This was an all inclusive vacation package, disappointed. Was costly as we took a bus to the airport 16$ USA Ferry another 45$ USA and 50$ taxi ride to the resort. Same going back home, but we rented a car till the ferry. The hotel stated not their issue as we booked through Expedia. That was convenient for them to blame you! The resort is beautiful and the beach is clean. The food was fair, we ate at the buffet most nights, as the restaurants were not great! One restaurant served us our appetizer and main dish so quick we were out of there less then 45 mins, food was already prepared and served cold. Sad that the servers do not recognize there guests and greet us. They simple are doing there job without a smile. One server said well I am working! When I asked how are you…

Lucie, 7-night trip

2/10 Poor

Jul 13, 2024

Worse place that i ever saw, they made us wait 4 hours to have a room ready when we arrived the room was with black mold all over and smelled filthy, the sheets looked like they were never cleaned and the bathroom had a used shampoo bottle. they didn’t gave us our room after 4 hrs (around 7pm) they made us wait with no food or water because “we didn’t had a bracelet” and without a room there’s no bracelet. Pools are dirty and with paint coming off, the ceilings had huge holes all over in multiple places and “water or something was leaking out of it” so far I’m still waiting for my money back but it seems like they don’t won’t give it back. So disappointed and disgusted by the situation

Luisa, 4-night trip

2/10 Poor

Jun 8, 2024

I traveled with my 6 yo daughter for my 40th birthday. I booked 4 nights but checked out the next day! I have stayed at the Grand Oasis & Pyramid in the past so I expected the same quality. I was wrong!! I stated at the Sens, “updated room” was still very old and dated. The bed was old and I felt the springs. The pools were dirty and it was 11 am & staff still not cleaning the pool or lounge chairs. Lounge chairs had bird poop on them. I’m used to resorts out by 7 - 8 am cleaning the pool and facility. The Buffett was small the food was bland & limited on selection. The beach area is rocky so my daughter couldn’t enjoy it. The doorway to enter my room had ants all around the door and staff did not care to spray the black ants away. The atmosphere was very boring, it did not feel like a resort but a low budget hotel. I would NOT return. I ended up booking at the Pyramid in Cancun. Turns out Grand Oasis is a franchise. Do NOT book if you are looking for a clean resort and or a luxury all inclusive vacation! Grand oasis Tulum refused to refund my money even though I was not happy with the resort. This is not a luxury resort.

Diana, 4-night trip

8/10 Very good

Jun 6, 2024

The property itself sits on a really nice part of the beach. In fact you can get some awesome snorkeling. But the property itself is run down and the buildings are all under renovation it seems. It looks really bad. Limited Staff and really only limited options of food. If we didn’t have sens upgrade then we would only have one breakfast option and like two lunch options and only four dinner options. The food is okay but the Miramar which is an upgrade is amazing. Miramar has the best staff that really know how to wow the people. A few to name are Aldo, Alejandro. Antonio. There was this really horrible waiter named Santos. Santos was bitter, mean and just not a people friendly type a guy. Beware the air isn’t all that and we had rolling blackouts so make sure to turn your air conditioning back on because it turns it off. This place doesn’t have the bells and whistles like others but it’s a quieter place with less people. Beware of the welcoming committee they will offer you a breakfast or lunch and talk about making you members and promise not to get mad if you say No thank you! But they get mad. Save yourself the hassle. But if you want $150 off an excursion make sure at the airport you get some quotes and they will match it for your time. Anyways hope you enjoy this review.

Patricia, 5-night trip

4/10 Fair

Jul 4, 2024

The bad experience started at check-in. We were given the wrong room type and were told that the room “type” we purchased was not guaranteed, but rather something that would be given IF AVAILABLE, which, of course, was not when we arrived. The registration supervisor Mariela said she would see about moving us to a king room the following day. The temporary room had zero hot water and the shower was barely a trickle. Our “fully stocked” mini-bar was completely empty. We DID get moved to a king room the next day and while it as much better, the issues persisted. We got only one face towel at a time. Multiple calls and requests resulted in still only getting one face towel, on two of the days we got none! The food was, honestly, excellent, as was the service in the buffet; however, after day 4 of our stay, huge groups started showing up so the wait for a table during meals got incredibly long as did the wait to just get a drink order. The Coffee/Sports Bar service was excellent as well but she was alone most days and had long wait times. On one of the days the power went out and another day there was no water in the main building so all the toilets were dirty which was disgusting. The property has a lot of potential but the beach area needs to be cleaned regularly or trash is everywhere. They have one lonely older gentleman trying to tackle all the seaweed on the beach and it’s too much for just one person. Anyway, we won’t be staying at a Grand Oasis property again.

Lydia, 8-night trip

2/10 Poor

May 26, 2025

Sin comentarios

Nancy Yeni Ortega, 4-night trip

8/10 Very good

May 23, 2025

Nice resort in general, however, ongoing renovation added inconvenience and the resort is fairly small with lack of entertainment for the small kids. Rooms are kept clean but were really dated. Noisy bed, rusty HVAC system, the bathtub all in cracks as well. If you want to have a selection of activities, I would avoid. If you are looking for the quiet and simple resort to relax on the beach - this would be a good choice.

Pavel, 10-night trip

Grand Oasis Riviera

Choose dates to view prices

Photo gallery for Grand Oasis Riviera

Reviews

Popular amenities

Main amenities (12)

For families (6)

Room options

Check availability for these dates

View all photos for Standard Room

Standard Room

Highlights

View all photos for Superior Room

Superior Room

Highlights

View all photos for Family Room

Family Room

Highlights

View all photos for Room Standard with Garden View

Room Standard with Garden View

View all photos for Room Standard with Ocean View

Room Standard with Ocean View

View all photos for Room Premium with Ocean View

Room Premium with Ocean View

View all photos for Suite Premium

Suite Premium

View all photos for Room Standard with Garden View

Room Standard with Garden View

Similar properties

Bahia Principe Grand Coba - All Inclusive

About the neighborhood

What's nearby

Getting around

Restaurants

About this property